"Aeroplan miles are credited according to the fare purchased."
Aug 13, 2014, 10:41 am
#1
Original Poster
Join Date: Feb 2010
Location: YEG
Posts: 98
"Aeroplan miles are credited according to the fare purchased."
I cancelled an AC flight and had a credit on file.
I used that credit to book a return flight from YVR-YYC in P class. The credit covered the new flight and I only paid the change fee.
I received 25% AQM (125mi) for each segment, but expected to receive 150% AQM (approx. 750mi) for each segment.
I sent a mileage request to Aeroplan and they replied with:
Does that make sense? Isn't my flight credit a form of payment?
I used that credit to book a return flight from YVR-YYC in P class. The credit covered the new flight and I only paid the change fee.
I received 25% AQM (125mi) for each segment, but expected to receive 150% AQM (approx. 750mi) for each segment.
I sent a mileage request to Aeroplan and they replied with:
Thank you for contacting Customer Relations.
Aeroplan miles are credited according to the fare purchased. Even though you had a Busines Class seat, the Business Class fare was not paid. The mileage was credited correctly.
Aeroplan miles are credited according to the fare purchased. Even though you had a Busines Class seat, the Business Class fare was not paid. The mileage was credited correctly.
Aug 13, 2014, 10:46 am
#2
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
I cancelled an AC flight and had a credit on file.
I used that credit to book a return flight from YVR-YYC in P class. The credit covered the new flight and I only paid the change fee.
I received 25% AQM (125mi) for each segment, but expected to receive 150% AQM (approx. 750mi) for each segment.
I sent a mileage request to Aeroplan and they replied with:
Does that make sense? Isn't my flight credit a form of payment?
I used that credit to book a return flight from YVR-YYC in P class. The credit covered the new flight and I only paid the change fee.
I received 25% AQM (125mi) for each segment, but expected to receive 150% AQM (approx. 750mi) for each segment.
I sent a mileage request to Aeroplan and they replied with:
Does that make sense? Isn't my flight credit a form of payment?
Aug 13, 2014, 11:02 am
#3
Original Poster
Join Date: Feb 2010
Location: YEG
Posts: 98
On the Altitude website, the flights are shown as A class.
The cancelled flights were booked for travel in Sep 2013 in Q and U class (YVR-YEG-YYM/YYM-YYC-YVR).
The itinerary/receipt for my new flights (Jun 2014) show booking class P. I included the itinerary in my mileage request letter along with my boarding passes.
The cancelled flights were booked for travel in Sep 2013 in Q and U class (YVR-YEG-YYM/YYM-YYC-YVR).
The itinerary/receipt for my new flights (Jun 2014) show booking class P. I included the itinerary in my mileage request letter along with my boarding passes.
Aug 13, 2014, 11:22 am
#4
Flying Blue Director
Join Date: Jul 2006
Location: CDG/AMS
Posts: 1,864
Can you send me the itin/PNR/ticket number? I'll follow up.
P class is now a J fare, but it used to be Tango. Depending on when you booked, you could have purchased a P fare and been rebooked into another Tango fare when P was moved to Business Class.
P class is now a J fare, but it used to be Tango. Depending on when you booked, you could have purchased a P fare and been rebooked into another Tango fare when P was moved to Business Class.
Aug 13, 2014, 11:39 am
#5
Original Poster
Join Date: Feb 2010
Location: YEG
Posts: 98
Thank you Ben. As I said in the PM, I wasn't expecting a response from AC on FT. I would have followed up myself. I just wanted to know whether I should have expected 125mi or 750mi. I didn't want to ask something I wasn't entitled to.
Thank you Ben for looking into this matter.
Thank you Ben for looking into this matter.
Aug 13, 2014, 11:43 am
#6
Join Date: Jul 2009
Location: YYC
Programs: AC SE100K MM
Posts: 903
Thank you Ben. As I said in the PM, I wasn't expecting a response from AC on FT. I would have followed up myself. I just wanted to know whether I should have expected 125mi or 750mi. I didn't want to ask something I wasn't entitled to.
Thank you Ben for looking into this matter.
Thank you Ben for looking into this matter.