Jul 13, 2022, 10:45 am
Last edit by: yyznomad
For those intending to post in this thread...
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
Here's a good sample point, for once
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
Long Call Centre Wait Times
Jun 20, 2022, 5:37 pm
#466
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Only 7 minutes on hold today at 16:00 Pacific to sort out a flight change for next week.
And now the mobile app shows my old YYZ-YVR flight, despite having changed the flight and having a confirmed upgrade. Bonkers.
And now the mobile app shows my old YYZ-YVR flight, despite having changed the flight and having a confirmed upgrade. Bonkers.
Last edited by Bohemian1; Jun 20, 2022 at 7:17 pm
Jun 23, 2022, 1:04 pm
#467
Join Date: Jun 2022
Posts: 1
Hideous Reservations Line Wait times!
Booked flights can't book a pet in cabin any other way than calling the Reservations line. Waited two hours and 25 minutes, then it hung up on me.
Last edited by Darryl F. Stewardson; Jun 23, 2022 at 1:10 pm Reason: none
Jun 23, 2022, 3:21 pm
#468
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,428
AC call centre wait times have always been poor and are now even worse considering the meltdowns at many airports. No fix other than trying off peak times.
Jun 23, 2022, 10:31 pm
#469
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,997
Data point: just over three-and-a-half hours on hold this evening (E50 priority line) to restore a booking that AC's epic IT randomly cancelled on me. All sorted in about 15 minutes after I finally did get through to an agent.
Agent gets 10/10 ... she was extremely helpful and a breeze to work with.
Call centre hold time gets 0/10, because come on, that's ridiculous.
AC IT dept gets -100/10 for causing this whole bloody mess to begin with.
Agent gets 10/10 ... she was extremely helpful and a breeze to work with.
Call centre hold time gets 0/10, because come on, that's ridiculous.
AC IT dept gets -100/10 for causing this whole bloody mess to begin with.
Jun 27, 2022, 10:21 pm
#476
Join Date: Sep 2007
Location: HKG/YVR/NYC
Programs: AC 75K, A3*G, AS MVPG, AA LT Gold 1MM, JL/JGC (OWS) , Marriott Titanium, Hertz 5*, Avis PC
Posts: 3,697
Had to ring up the Revenue side for a schedule change yesterday.
Called the E75 number and input a E75 account number.
Yesterday (Mon) 11:30 Eastern
E75K
45 Minute hold
INVOL due to SKED CHG, rebooked in 15 mins
For those who are stuck for hours on the phone? Perhaps Try?
Revenue - Maybe try caling AC in different country
Errorplan - 7am Eastern!
Called the E75 number and input a E75 account number.
Yesterday (Mon) 11:30 Eastern
E75K
45 Minute hold
INVOL due to SKED CHG, rebooked in 15 mins
For those who are stuck for hours on the phone? Perhaps Try?
Revenue - Maybe try caling AC in different country
Errorplan - 7am Eastern!
Jun 28, 2022, 4:13 am
#478
Join Date: Nov 2013
Location: Vancouver, BC
Programs: Aeroplan SE
Posts: 25
30-40 mins on the multiple calls I've had to make in the last day. 75k. Better than the 90 mins I was waiting last week to address any number of the numerous Air Canada flights I've had canceled or changed in the recent past.
Jun 28, 2022, 6:08 pm
#479
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Yesterday I called twice in the afternoon PDT and eventually hung up. First time I waited 12 minutes, the second time was 26 minutes.
I'll try in the morning or later in the evening.
I'll try in the morning or later in the evening.
Jun 28, 2022, 7:31 pm
#480
Join Date: Jun 2021
Posts: 99
I try to just have something else I'm doing in the background, so I don't feel like I'm wasting time