Jul 13, 2022, 10:45 am
Last edit by: yyznomad
For those intending to post in this thread...
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
Here's a good sample point, for once
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
Long Call Centre Wait Times
Feb 11, 2020, 8:10 am
#286
Join Date: Dec 2008
Posts: 797
It’s going to be interesting to see how AC’s inability to answer their phones and provide some sort of customer service since late Nov has impacted their quarterly numbers.
I’m pretty sure they’re releasing them on Friday morning, of a long weekend.....🙄
That’s usually a pretty good indicator that the quarter will be underwhelming.
I’m pretty sure they’re releasing them on Friday morning, of a long weekend.....🙄
That’s usually a pretty good indicator that the quarter will be underwhelming.
Feb 24, 2020, 10:10 am
#287
Join Date: Sep 2014
Programs: AA EP, Hilton Diamond, Hertz Platinum
Posts: 636
Still Not Taking Calls
How can any airline operate like this? For the 3rd time in the span of a month with traveling on Air Canada, I can't get through to reservations and the social media team has seemingly stopped responding to messages via Twitter.
Its just unreal that they haven't fixed this.
Its just unreal that they haven't fixed this.
Feb 24, 2020, 8:02 pm
#288
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
How can any airline operate like this? For the 3rd time in the span of a month with traveling on Air Canada, I can't get through to reservations and the social media team has seemingly stopped responding to messages via Twitter.
Its just unreal that they haven't fixed this.
Its just unreal that they haven't fixed this.
I had previously called the Altitude line for a legitimate question and was also connected immediately, it seems the wait times are almost non-existent! Perhaps the weather is just really good across the whole country, or they are finally ironing out the Amadeus kinks.
Feb 25, 2020, 10:48 pm
#289
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,669
Conversely, I called the general line today and got the message that they're not letting people wait on hold. Wait in the E50K line was 45'
Feb 26, 2020, 12:07 pm
#292
Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 596
50K line said the wait was 1:06 to 1:38, offered call back, which I took. Call came in the timeframe, rang through to an agent who promptly put the line on hold, and then disconnected the call. Back waiting for call back again, we'll see what happens.
I would bet the first hang-up was intentional as opposed to accidental. Agent did it to boost call stats.
EDIT: I did get through on the second call back, only to reach this battle-ax of an agent who refused to perform an up-fare on my reservation because it was booked through my corporate TA. I've done it a million times in the past, so time to HUCA and hopefully get a competent agent who didn't take bookings for the Wright brothers.
I would bet the first hang-up was intentional as opposed to accidental. Agent did it to boost call stats.
EDIT: I did get through on the second call back, only to reach this battle-ax of an agent who refused to perform an up-fare on my reservation because it was booked through my corporate TA. I've done it a million times in the past, so time to HUCA and hopefully get a competent agent who didn't take bookings for the Wright brothers.
Last edited by VoodooYYC; Feb 26, 2020 at 1:12 pm
Feb 26, 2020, 5:06 pm
#294
Join Date: Sep 2019
Location: Canada
Programs: Aeroplan SE 100K, NEXUS, IHG Rewards
Posts: 69
100K Reservations line just now, said wait was 15-25 minutes and offered call back. They indeed called back right at the 15 minute mark. Made my (simple) change and was off the phone 10 minutes later.
Feb 27, 2020, 6:44 am
#295
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
How is anything other than <1 minute wait acceptable for top tier. Boggles the mind....
Feb 29, 2020, 5:26 pm
#299
Join Date: Dec 2016
Posts: 57
With all the Coronavirus-related flight cancellations and change waivers by AC, I’m not holding my breath for reasonable wait times anytime soon.
It’s been so long since I’ve called in to AC that I’ve forget how long I had to wait before. What WAS a “typical” wait time for the regular line before all this reservation system change business?
It’s been so long since I’ve called in to AC that I’ve forget how long I had to wait before. What WAS a “typical” wait time for the regular line before all this reservation system change business?