Jul 13, 2022, 10:45 am
Last edit by: yyznomad
For those intending to post in this thread...
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
Here's a good sample point, for once
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
Long Call Centre Wait Times
Feb 4, 2020, 10:13 pm
#256
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,135
As a newly anointed high flying incredibly important P25k I have called twice and used the call back feature.
1st time the system which was perfect as it gave me time to run an errand. They called back within about 15 mins which screwed with my plans, damn their efficiency.
2nd time was today and call back was much sooner than told.
1st time the system which was perfect as it gave me time to run an errand. They called back within about 15 mins which screwed with my plans, damn their efficiency.
2nd time was today and call back was much sooner than told.
Feb 6, 2020, 7:44 am
#261
Join Date: Jul 2011
Location: ARN
Programs: Bit of this, bit of that
Posts: 454
No status with star, first booking ive made directly with AC. Was given an unwanted change from a nice ~1 hour connection time to a ~9 hour connection, and booking is now frozen.
Phone number from Sweden is not even usable unless you have a land line. So Skype it is.
30 minutes estimated. So far 1 hour 15 minutes in...
Phone number from Sweden is not even usable unless you have a land line. So Skype it is.
30 minutes estimated. So far 1 hour 15 minutes in...
Feb 6, 2020, 8:51 am
#262
Join Date: Apr 2009
Location: New York
Programs: DL Plat
Posts: 628
Tried booking JFK > TPE > HAN but unable to complete online (can't even figure out what the miles would be in J but assume 77.5K) due to usual error message.
Called the US # and waited for 3.25 hours before hanging up and heading to bed. Might just transfer AXP MR to Lifemiles (versus AP) to get this booking done.
Called the US # and waited for 3.25 hours before hanging up and heading to bed. Might just transfer AXP MR to Lifemiles (versus AP) to get this booking done.
Feb 6, 2020, 9:16 am
#263
Join Date: Nov 2008
Location: Canada
Programs: Marriott LT Gold, IHG Club, Hertz Gold, Aeroplan, Avios, SkyMiles, Thrifty, AMEX
Posts: 985
Feb 7, 2020, 12:57 pm
#264
Join Date: Jul 2012
Posts: 12
Sigh.
In the last 3 weeks, I’ve spent 7 times tying to get through for over an hour and a half. Longest was 1:51, but then was cut off. Just tried for almost an hour now and was cut off at the 56 min mark.
Called back and got the “can’t put you on hold” message, for the 12th time.
Just don’t know what to do at this point.
In the last 3 weeks, I’ve spent 7 times tying to get through for over an hour and a half. Longest was 1:51, but then was cut off. Just tried for almost an hour now and was cut off at the 56 min mark.
Called back and got the “can’t put you on hold” message, for the 12th time.
Just don’t know what to do at this point.
Feb 7, 2020, 1:04 pm
#265
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Sigh.
In the last 3 weeks, I’ve spent 7 times tying to get through for over an hour and a half. Longest was 1:51, but then was cut off. Just tried for almost an hour now and was cut off at the 56 min mark.
Called back and got the “can’t put you on hold” message, for the 12th time.
Just don’t know what to do at this point.
In the last 3 weeks, I’ve spent 7 times tying to get through for over an hour and a half. Longest was 1:51, but then was cut off. Just tried for almost an hour now and was cut off at the 56 min mark.
Called back and got the “can’t put you on hold” message, for the 12th time.
Just don’t know what to do at this point.
Feb 7, 2020, 1:25 pm
#266
Join Date: Jul 2012
Posts: 12
Honestly, it’s not an emergency.
I just have a Business Class mixed reward ticket, with all but one (short) leg in economy. I saw the inventory became available, for 2 of the other 4 legs, and followed advice to try to call to change to Business.
I can try at the airport, but my departing airport is I; the Caribbean and are contractors (or sub) and don’t work for the airline. I’m not just they’d know how to do it.
as I say, no emergency, im just being a princess because it’s quite a long journey.
I’m used to being able to talk to humans on the phone, or at the very least via email.
I just have a Business Class mixed reward ticket, with all but one (short) leg in economy. I saw the inventory became available, for 2 of the other 4 legs, and followed advice to try to call to change to Business.
I can try at the airport, but my departing airport is I; the Caribbean and are contractors (or sub) and don’t work for the airline. I’m not just they’d know how to do it.
as I say, no emergency, im just being a princess because it’s quite a long journey.
I’m used to being able to talk to humans on the phone, or at the very least via email.
Feb 7, 2020, 1:57 pm
#267
Join Date: Aug 2014
Posts: 394
Hello all,
I gave up calling Aeroplan a month ago as travel wasn't imminent, I figured by now they'd have figured anything out, but I see that is not the case from my call today.
So, can you add an infant to a rewards booking at the airport, or do you have to do it on the phone?
As an aside, this is the literally the worst customer service I've ever seen in my life, it makes Ryanair look like Singapore first class. Everyone from the CEO on down should quit, if they had any shame.
I gave up calling Aeroplan a month ago as travel wasn't imminent, I figured by now they'd have figured anything out, but I see that is not the case from my call today.
So, can you add an infant to a rewards booking at the airport, or do you have to do it on the phone?
As an aside, this is the literally the worst customer service I've ever seen in my life, it makes Ryanair look like Singapore first class. Everyone from the CEO on down should quit, if they had any shame.
Feb 7, 2020, 2:03 pm
#268
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Honestly, it’s not an emergency.
I just have a Business Class mixed reward ticket, with all but one (short) leg in economy. I saw the inventory became available, for 2 of the other 4 legs, and followed advice to try to call to change to Business.
I can try at the airport, but my departing airport is I; the Caribbean and are contractors (or sub) and don’t work for the airline. I’m not just they’d know how to do it.
as I say, no emergency, im just being a princess because it’s quite a long journey.
I’m used to being able to talk to humans on the phone, or at the very least via email.
I just have a Business Class mixed reward ticket, with all but one (short) leg in economy. I saw the inventory became available, for 2 of the other 4 legs, and followed advice to try to call to change to Business.
I can try at the airport, but my departing airport is I; the Caribbean and are contractors (or sub) and don’t work for the airline. I’m not just they’d know how to do it.
as I say, no emergency, im just being a princess because it’s quite a long journey.
I’m used to being able to talk to humans on the phone, or at the very least via email.
Feb 7, 2020, 3:30 pm
#269
Join Date: Nov 2000
Location: ATL/TLV/SDF
Programs: AA EXP, UA LT Ag, Marriott LT Ti, Hyatt Glob, Avis PC, Busted-Knuckles Club Grand Poobah.
Posts: 2,590
I'm on AC YQB/YYZ tomorrow but I am stuck in Edmundston tonight due to snow and road closures and want to see if I can get on a later flight. "We're not taking calls now" and I can't do anything online because it's just error messages if I try to check in, and there doesn't seem to be any option to change due to weather, although the app and website both helpfully offer to call reservations /eyeroll
Apparently their system can't deal with trips booked through corporate travel systems like Concur. So I hope the roads are open early tomorrow for that 3+ hour drive (on a good day with no weather, even) to YQB.
Apparently their system can't deal with trips booked through corporate travel systems like Concur. So I hope the roads are open early tomorrow for that 3+ hour drive (on a good day with no weather, even) to YQB.
Feb 7, 2020, 6:06 pm
#270
Join Date: Dec 2010
Location: YQB
Programs: AC MM E50, AF Flying Blue
Posts: 572