Jul 13, 2022, 10:45 am
Last edit by: yyznomad
For those intending to post in this thread...
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
Here's a good sample point, for once
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
Long Call Centre Wait Times
Jan 12, 2020, 11:31 am
#166
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,737
No they won't and it doesn't matter if your given names are squishedtogetherlikethis
Last edited by ABG; Jan 12, 2020 at 11:55 am
Jan 12, 2020, 11:54 am
#167
Join Date: May 2014
Location: Toronto-YYZ
Programs: Aeroplan, BA Executive- Blue, Lifemiles, AA Advantage, VIA Rail Preference, Iberia Plus
Posts: 565
Jan 12, 2020, 11:55 am
#168
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
I transited through YYZ yesterday. It rained in a day about as much as it rains in a month, causing delays and cancellations in YYZ, and in YOW and YUL that turned to freezing rain, ice pellets and snow, causing more delays and cancellations that are still ongoing.
Yesterday there was a travel waiver for YYZ, YTZ, YUL, YOW, YQB, YQM, YSJ, YFC, ZBF, YBG, YGP, YGK & YGR. Today there is a travel waiver for YYZ, YTZ, YUL, YOW, YQB, YBG, YGP, YGR, YGK, YYG, YQM, YSJ, YFC, ZBF & YHZ. If you don't think that qualifies as IRROPs that would affect Air Canada's call volume I don't know what to tell you.
Yesterday there was a travel waiver for YYZ, YTZ, YUL, YOW, YQB, YQM, YSJ, YFC, ZBF, YBG, YGP, YGK & YGR. Today there is a travel waiver for YYZ, YTZ, YUL, YOW, YQB, YBG, YGP, YGR, YGK, YYG, YQM, YSJ, YFC, ZBF & YHZ. If you don't think that qualifies as IRROPs that would affect Air Canada's call volume I don't know what to tell you.
Jan 12, 2020, 12:34 pm
#170
Join Date: May 2014
Location: Toronto-YYZ
Programs: Aeroplan, BA Executive- Blue, Lifemiles, AA Advantage, VIA Rail Preference, Iberia Plus
Posts: 565
Jan 12, 2020, 7:40 pm
#171
Join Date: Jun 2010
Location: YYG
Programs: airlines and hotels and rental cars - oh my!
Posts: 2,997
Funny enough I didn't just transit through YYZ yesterday ... I lived in it ... as I have for the past 25 years ... and while it was a rainy day, it wasn't exactly the downpour of biblical proportions that the Weather Network anticipated ... or anywhere near what anyone who lives here would call more than a particularly moist Saturday. A month's worth of precipitation in a single day? Please ... we had several equally wet or much wetter days throughout the past spring and summer. It wasn't a big deal.
Jan 12, 2020, 8:27 pm
#172
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
I was in Toronto yesterday (downtown and other parts) and can confirm what Symmetre says above... yes, it was raining consistently (at the worst it wasn't even a hard downpour) most of the day, but nothing calamitous that the news was spitting out for days leading up...
However, I won't comment/opine on whether that could/would affect YYZ ops.
However, I won't comment/opine on whether that could/would affect YYZ ops.
Jan 13, 2020, 6:04 am
#175
Join Date: Oct 2015
Posts: 31
I transited through YYZ yesterday, how does one find out about travel waivers? My flight's arrival was just over 3 hours, and while their texts, emails, and app notifications all showed different reasons, I'm wondering whether that waiver gives them a get out of jail free card?
Weather at the inbound plane's departure airport was fine, as it was in Toronto at 5pm (original scheduled departure time), and had been for many many hours. Do they just get a whole day when there's a waiver? Should I bother trying to get anything out of them?
Weather at the inbound plane's departure airport was fine, as it was in Toronto at 5pm (original scheduled departure time), and had been for many many hours. Do they just get a whole day when there's a waiver? Should I bother trying to get anything out of them?
Jan 13, 2020, 6:20 am
#176
Join Date: Jan 2015
Location: YVR
Programs: Altitude E75K , Gold Marriott
Posts: 99
Compared with other companies that I solicit business from, AC is dropping the ball on the customer service side. Priority calls as an E35k shouldn't take 30-60 mins. I've heard of other non status customers waiting up to 2 and a half hours, which is insane. The Amadeus glitches don't help either, 30 days for them to fix eupgrades discrepancies as an example. Customers expect better in this day and age.
Jan 13, 2020, 8:08 am
#178
Join Date: Jun 2008
Location: YYC, Canada
Programs: AC 35k
Posts: 1,898
Compared with other companies that I solicit business from, AC is dropping the ball on the customer service side. Priority calls as an E35k shouldn't take 30-60 mins. I've heard of other non status customers waiting up to 2 and a half hours, which is insane. The Amadeus glitches don't help either, 30 days for them to fix eupgrades discrepancies as an example. Customers expect better in this day and age.
Jan 13, 2020, 8:21 am
#179
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Jan 13, 2020, 8:24 am
#180
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,308
Clearly they dont. Profits are high, planes are full.
There is zero customer service, only half the time flights are on time, and zero recovery options as a result of that 55% OTP.