Aeroplan Hertz partner promo
Apr 10, 2014, 2:26 pm
#1
Suspended
Original Poster
Join Date: Dec 2010
Posts: 1,161
Aeroplan Hertz partner promo
Anyone getting this one rewarded correctly?
One call to Aeroplan, two to Hertz, an hour on the phone, nobody knows quite why it's not working, but I was given 1,200 miles for my rentals instead of the 5,000 miles. Seems to be that when it's a partner issue Aeroplan washes its hands (probably rightly, this looks to be Hertz messing up somehow).
But just curious if anyone else has received their points OK, if this is a system wide Hertz issue or just my typical luck.
One call to Aeroplan, two to Hertz, an hour on the phone, nobody knows quite why it's not working, but I was given 1,200 miles for my rentals instead of the 5,000 miles. Seems to be that when it's a partner issue Aeroplan washes its hands (probably rightly, this looks to be Hertz messing up somehow).
But just curious if anyone else has received their points OK, if this is a system wide Hertz issue or just my typical luck.
Apr 10, 2014, 6:51 pm
#2
Join Date: Dec 2008
Posts: 4,519
Anyone getting this one rewarded correctly?
One call to Aeroplan, two to Hertz, an hour on the phone, nobody knows quite why it's not working, but I was given 1,200 miles for my rentals instead of the 5,000 miles. Seems to be that when it's a partner issue Aeroplan washes its hands (probably rightly, this looks to be Hertz messing up somehow).
But just curious if anyone else has received their points OK, if this is a system wide Hertz issue or just my typical luck.
One call to Aeroplan, two to Hertz, an hour on the phone, nobody knows quite why it's not working, but I was given 1,200 miles for my rentals instead of the 5,000 miles. Seems to be that when it's a partner issue Aeroplan washes its hands (probably rightly, this looks to be Hertz messing up somehow).
But just curious if anyone else has received their points OK, if this is a system wide Hertz issue or just my typical luck.
Apr 10, 2014, 8:43 pm
#6
Join Date: Dec 2008
Posts: 4,519
Assuming you are asking the link to the promo, here it is:
http://www4.aeroplan.com/promotions/...p1000039_Hertz
d00little, mind to share when did you return your car too?
I normally return my car on Friday, Saturday, or Sunday. In my recent rentals, the normal miles posted first then the 5000 bonus posted a few days later.
http://www4.aeroplan.com/promotions/...p1000039_Hertz
d00little, mind to share when did you return your car too?
I normally return my car on Friday, Saturday, or Sunday. In my recent rentals, the normal miles posted first then the 5000 bonus posted a few days later.
Apr 10, 2014, 9:02 pm
#7
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,916
I rented from Hertz in MIA in January. I don't remember if I got any AE points or not. I do remember getting hosed for US$85 in extra charges I didn't authorize. When I complained they wouldn't budge, claiming I authorized them when I signed the fine print.
I didn't take it any further because it was a chargeable expense, so no loss to me personally, and it wasn't worth the aggravation to fight with them. It still baffles me why these organizations deliberately alienate customers like this. I guess if they all do it, it evens out in the end.
In any event, it was outright dishonestly. I won't deal with them again.
I didn't take it any further because it was a chargeable expense, so no loss to me personally, and it wasn't worth the aggravation to fight with them. It still baffles me why these organizations deliberately alienate customers like this. I guess if they all do it, it evens out in the end.
In any event, it was outright dishonestly. I won't deal with them again.
Apr 11, 2014, 6:38 am
#8
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,912
Early in the promo the 5000 bonus wasn't posting... they fixed that. I've rented the past 4 weekends, return on Sunday (checked in Monday morning) and the miles always post Wednesday night. Great promo, you get your regular daily/weekend miles plus the bonus. For a 3-day $50-60 weekend, 5750 Aeroplan.
Ron.
Ron.
Apr 13, 2014, 2:35 pm
#9
Join Date: Mar 2012
Posts: 210
Early in the promo the 5000 bonus wasn't posting... they fixed that. I've rented the past 4 weekends, return on Sunday (checked in Monday morning) and the miles always post Wednesday night. Great promo, you get your regular daily/weekend miles plus the bonus. For a 3-day $50-60 weekend, 5750 Aeroplan.
Ron.
Ron.
Apr 13, 2014, 11:45 pm
#10
Suspended
Original Poster
Join Date: Dec 2010
Posts: 1,161
After the second call in to Hertz something got unglued and one of the rentals posted.
But not the other one.
Oh god I don't even know if it's worth it to call in and go through all this crap again. It's like the 5x crap that never posts.
Now, maybe I screwed myself as I had back to back one week rentals from the same location, but one was a Jeep for getting to where I needed to go and another was a normal car. If so maybe they think of it like one rental for the purposes of the promo because it's back to back.
But not the other one.
Oh god I don't even know if it's worth it to call in and go through all this crap again. It's like the 5x crap that never posts.
Now, maybe I screwed myself as I had back to back one week rentals from the same location, but one was a Jeep for getting to where I needed to go and another was a normal car. If so maybe they think of it like one rental for the purposes of the promo because it's back to back.
May 7, 2014, 10:04 am
#11
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,912
Bonus miles didn't post this week. It's been working fine since they fixed it. I got my 750 3 weekend day miles.. but no 5000. Anyone else?
Ron.
Ron.
May 7, 2014, 10:50 am
#12
Join Date: Oct 2006
Location: YYZ
Programs: AC SE100K 1MM, IHG Spire, Hertz PC, Avis Preferred Plus
Posts: 162
I've been fighting with Hertz for 7500 missing miles for a few rentals this year so it seems like it's not their only issue. My miles either post with the rental and bonus, or not at all. They are very frustrating to deal with. The latest I got from them is that they are experiencing technical issues with miles posting to Aeroplan but who knows if this is really the case because all I get is runaround from them anyway.
May 13, 2014, 9:48 pm
#15
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,912
Only base 750 posted again this week for me. 2 weeks in a row now. I've sent Hertz @ Twitter a message.. they were very helpful last time.
Ron.
Ron.