Sopwith

So I'm sitting by the pool on a cruise ship and overhear a rant by another passenger. Think of a loudmouthed, obnoxious, hairless beach ape sitting nipples deep in the pool with an open Bud in one hand. He is on a loud tear about AC to no one in particular, and anyone within earshot. He booked an AC flight which was later Rogued without telling him, and he got bumped out of his seats. He reselects the seats and a couple of weeks later gets bumped out of them again. He rebooks seats again and sends a complaint to someone at AC. The response is "you can't complain until after the flight, not before".

Normally I would pass this off as a typical Canadian rant by a half-shot loudmouth, however it struck me as being so typical of the AC culture I thought it was worth a comment. Has the contempt transcended to Rogue? I thought the whole point was to get beyond that.

Stranger

Wow, you can actually pick seats on Rouge? How nice of them.

canadiancow

Sounds like he was more upset with getting bumped out of his seats than anything else. I would be too

capebretonboy

Contempt towards customers. Best way to describe AC's culture. They'll never change. You'd have to tear the whole thing down and start again before they ever treated customers with any sort of dignity. Don't know how you get that attitude of customer-as-enemy out of their culture otherwise.

Spounce

Rouge was created to lower AC's costs. I don't think it has involved much cultural change, at least among those at the top.

It sounds to me as if the guy who was sounding off had maybe approached customer relations (rather than reservations or a department that could have done something about his seat selection) with his complaint, and that rather than deal with the problem intelligently, some robot/script reader/cut&paste specialist told him that complaints were dealt with only post-flight. Unfortunate if that was the case.

A hairless ape?

Sopwith

As popularized by Sherman the Shark.

http://en.wikipedia.org/wiki/Sherman's_Lagoon

Doc Savage

Good God, a Canadian was drinking Bud? Has he no shame?

djjaguar64

I am surprised they did not call the RCMP and offload the poor lad.

Guy Betsy

Ship was not in Canadian waters, I gather... so it'll have to be the CIA.

djjaguar64

Oh darned you're right, then it is Homeland Security!!!

FlyingUsedToBeFun

You're right! No wonder AC kicked him out of his seats