Accessing the MLL
 

I was talking with an associate who had a little problem accessing the T2 MLL lounged in YYZ yesterday. He was traveling with his spouse and according to the rules he should have gotten her in no charge. The problem was she kept her own name and the enforcement people at the lounge requested proof of marriage (i.e. a document showing same addresses) ???????

To make a long story short a drivers license with the same address worked. I am glad that the AC MLL guards are working hard to enforce those rules!

For god sake... this is what flying Air Canada has come to?????? http://www.flyertalk.com/forum/rolleyes.gif

This is ridiculous.

...and stop selling MLL memberships. This will address the supposed overcrowding issue.
http://www.flyertalk.com/forum/mad.gif

what if you have a married daughter that is traveling with you... and she has taken on the name of her husband? She is still family...surely they don't expect people to travel with their marriage certificates?

Married children, usually do not live at home and share the same address...this is ridiculous.

Is anyone really surprised at this tactic given everything else done by AC this year?

The reality is they will only listen when the economic bottom line forces them to.

Fly someone else when you can and slowly the message will seep in. Maybe.

Perhaps there is a new category at the
Freddy Awards...the airline that has alienated the most of its FF.

Maybe this new policy and its implementation is AC'S entry for this category of Freddy. http://www.flyertalk.com/forum/biggrin.gif

As I mentioned in:
http://www.flyertalk.com/forum/Forum5/HTML/004946.html

In order resolve the spouse and familiy question in a fair manner AC will do the following.
Provide everyone with a free copy of a family tree program.
You then be required to fill out the family tree and make two copies. One to send to AC, and other to keep on your person when travelling.
Only "Authorized family members" appearing on the family tree will be admitted.(they will have to supply Photo-id before entering the lounge)
In the event of changes, two free changes per year may be made otherwise $20CAD, you will be required to foward in writing AC Cust Sol'ns. http://www.flyertalk.com/forum/smile.gif




[This message has been edited by AlmostThere (edited 03-05-2002).]

I would have liked to have found this out first hand myself next week, but since I can't get Aeroplan seats for my family I will be traveling solo.

AC sure has a crazy way of showing their appreciation for our business. http://www.flyertalk.com/forum/frown.gif

The word "retarded" comes to mind.

I suppose this has always been a bit of a problem in the past, not with a spouse since that's one guest, but say a spouse and two adult daughters.

In fact there was a thread here last year over what constituted family, e.g. could I have taken both parents and a brother into the lounge, or could my wife (who had my name) have taken _her_ parents and her married sister?

Why can't they just say that if you claim to be married, you're married!?

andrew


[This message has been edited by Andrew Webber (edited 03-05-2002).]

This from the bereavement fares section, but this list the "family" definition.

http://www.aircanada.ca/cargo/servic...ate.html#fares

Eligibility
Travellers eligible for Air Canada's Bereave Fares are the deceased's: spouse (includes common law as well as same sex partners), child (inludes adopted / step / grand / great grand), parent (includes step / grand / great grand / in-law / common law in-law), daughter, son, father, mother (includes legal / in-law / common law in-law), brother, sister (includes step / half / in-law / common law in-law), aunt, uncle, niece, nephew (includes those of spouse and common law spouse), legal guardian (with proof of judgement) and spouse of legal guardian . All above include in-laws of same sex partner.
--------------
So has all of the above? I would pay anything to see someone get in using one from each category http://www.flyertalk.com/forum/biggrin.gif

Anything ??? ... big smile

I will be travelling with my wife and daughter on Thursday to HNL.I will report from YYZ and YVR MLL as to Check-point Charlie attitudes expressed in this forum.
Net Nanny might have something to say about this as well.

The bereavement definition of "immediate family" is longer than the list for basic members booking award travel (as it should be, I believe).

From www.aircanada.ca/aeroplan/reward/before.html#before

Still a pretty long list.

That's still a lot of people with different names and different addresses!

Really, the only intelligent way to do deal with it (i.e. Air Canada won't) is to take peoples' word for it.

andrew


[This message has been edited by Andrew Webber (edited 03-05-2002).]