I was looking on other threads on other airlines and I found it interesting most of them have a thread on compensation for airline errors and yet there isn't one here(or at least a current one).

Has anyone recieved compensation from AC that was reasonable or without a big fight?

curious

My flight was delayed 5 hours once. AC posted the delay before I even checked in.

AC was gracious enough to offer me a $10 food voucher. Didn't even need to fight.

We each received a 25% discount code, valid for two tickets each after our flight was canceled last January. Which I will use for business travel.

Without asking. Which I would not have.

My SYD-YYZ flight was delayed by 5 hrs (and I was also notified in advance, so I was able to spend a few extra hours in SYD instead of at the airport) and I received a 10% promo code (up to 2 passengers) plus two $15 food vouchers (I had a lap child on the PNR), which I used to pick up a nice souvenir instead of food (since I had access to food in the SYD lounge). I didn't have to ask for the compensation/food vouchers, and it probably wouldn't have occurred to me to ask (I've been delayed much worse on TATL flights and have always received diddly-squat, so my expectations are pretty low during IRROPS).

Same as previous post - coming back from LAX-YYZ, two travelers plus lap child. Offered 2 food vouchers at $15 and 2 10% off discount codes for up to two people each.

I am by no means an AC apologist, but just to put things into perspective my TK18 flight got delayed by 16 hours (mech). Sent in the complaint, so far no compensation, no reply, no acknowledgement. Not every airline is UA.

I find this attitude of expecting "compensation" for any minor inconvenience somewhat distasteful. Airlines are under no contractual obligation to "compensate."

Anything one gets is goodwill. Not compensation, a word which seems to entail some sort of obligation. Which does not exist.

(There are of course different situations. A few years ago, I bought a Latitude ticket, which was advertised as changeable for free. However when I tried switching to an earlier flight on BD, I was asked for a fee. My complaint got an answer with god's speed.)

I was on AC 876 that was cancelled last night. I was dozing on and off but I think it was something electrical related.

I know we love to take shots at AC but I thought it was handled well. They put me up at the Sheraton for being SE... I believe most people were being put up off airport. I thought it was a nice touch.

I'm not really expecting anything more. If I have any additional charges due to this, I'll fall back to AMEX I suppose. I'd takeconsistently good service over % off vouchers any day.

I am just using the words the Europeans are using. What a downer you are!

I just wanted to know if anyone received any ever. I have been delayed over 24 hours at a connection and never recieved anything. They lost my luggage and zippo. I was hoping not to say anything but start something postive about AC.

Then it's simple. EU law provides for compensation.

No equivalent in Canada. I.e. no compensation is due for non-EU airlines flying ex-Canada. End of the story.

Was your luggage lost, or delayed?

If it is lost, AC is required to provide compensation (to an insanely low limit, but none-the-less compensation.)

For delays, nothing is required by terms of carriage, but they will provide up to $100 to buy incidentals. My dh's was delayed (by LH) WAW-FRA-YYZ-YHZ. He insists on putting his overcoat, hat, scarf and gloves in the outside pocket of the bag when he checks it so was stuck in YHZ in late October with no outer-wear. We bought coat and scarf at Value Village and hat and gloves at Zellers and submitted a claim, 5 months later, for $44 and got a cheque back. (My dh's regular travel clothes are all "wash in sink, overnight dry" so he didn't need any other clothing.) We also picked up the overnight kit from AC baggage when we made the claim, so had toothbrush, etc. and an undershirt to sleep in. The bag arrived within 36 hours.

The key is knowing your rights and asking, firmly, for what is due to you. My dh didn't know about the overnight kit, but I did and had to ask twice (she played 'dumb' at the first request.) Since we were so late with the compensation claim, the receipts were mailed in with a letter apologizing for the delay in making the claim and saying we hoped that it wasn't too late.

True, but except on your way back home.

[QUOTE=KathrynInCanada;20406609]Was your luggage lost, or delayed?

If it is lost, AC is required to provide compensation (to an insanely low limit, but none-the-less compensation.)

Unless rules have changed, the amount of compensation is also related to status and duration of delay. For the compensation you have to call the number in the delayed baggage form and the approval will be done. At one time I did get $300.00 for the bags being delayed over 24 hours. (But not when you have arrived at your home airport--unless bags are lost)

I think a lot of people may not want to post specific details as it could be identify them to company lurkers.

Therefore, hypothetically, the delayed bag claimant might expect to have to go multiple rounds.

Hypothetically, they will respond first that it is contrary to policy to compensate delayed bags for people arriving home, that while they make every effort, they don't guarantee your bags will travel with you. Sure, you probably have another bottle of shampoo at home, but depending on where you went and for how long, it is not unreasonable that even if you are now at home, that the delayed bag might have your only article of a particular thing. The point is not to take advantage, but also not to have to go to work looking like a hobo, or being unable to pack for a subsequent trip because AC didn't load your bag.

If pressed, hypothetically they may send $100 as a consideration stating that it is an exception to the policy.

Hypothetically, however, they may wordlessly remit the remainder of the claim up to the Montreal convention limit if reminded that on a flight ex EU, the Montreal convention applies. They rely on the Montreal convention to limit their liability, therefore they acknowledge that it applies. They may try to assert other limitations in the contract of carriage or policies or general norms among Star Alliance partners, you can't "policy" away a law.

One of my favourite frustrations. That one cost us over $200 since the technical equipment was packed in the delayed bag. The FF arrived home in the morning (overnight from LA via YYZ), was leaving on the overnight to Europe. We could cobble together clothing (not much because he had been away for 2 weeks and his best travel clothes were in the delayed bag) but we needed the technical equipment so had to spend his few hours at home 1) making the claim, 2) driving him home, 3) doing inventory to see what we needed, 4) driving back into the city to buy the equipment ($200 expense), 5) installing the equipment on the laptop and making sure it worked.

Now, my FF won't check any equipment so that's why all his clothes are in the suitcas. He has a toothbrush in his computer bag but no extra underwear, shampoo, or anything else. Just an umbrella. After the incident in YHZ I'm trying to get him to tuck his night-guard into the computer case too so he'll have it if his bag is delayed again. For the two nights it wasn't a big deal, his teeth didn't shift much, but if the delay had been longer or the bag lost, I would have been pissed at the expense of replacing it.