Had a small issue this summer on an AC flight in ExecFirst and sent an email. I honestly didn't expect a response. Not only am I not an elite member, I don't even belong to AC's programme. I'm a UA guy from over the border.

Received a nice email back and a 10% off voucher. Very nice and unexpected. Good for you, AC, to at least respond to those of us who pay to be in your premium cabin.

So I go to book a flight today and it's a very reasonable $4500 in ExecFirst and then can't find where to enter my promo code. Go back to the homepage and realize the error of my ways: should enter the promo code at the beginning of the search before prices and flights are shown.

New price using my discount promo code? $6800! Yes, it was the difference between a Z and a full ExecFirst fare but it does not state anywhere in my email from AC that the promo code is only good on full fare flights.

I'm glad I made the mistake of pricing the ticket first before entering the "discount" code and realized by not taking up AC's offer that I saved myself $2300.

Bad form, AC. Thanks for the email and the "discount" code but it's in the recycling bin at this time.

Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)

Yeah, that sounds about right.

If you don't need it i will take it and put it to use...

What's your route? I'd try a different browser before looking at a different airline

Actually used an entirely different computer. Same story. I'll just buy the Z fare.

That's weird. I haven't used promo or discount codes for AC international business class flights, but when I've used them on domestic executive class flights I've been able to discount Z fares. Was your itin all AC or was another carrier involved?

Same for me was offered 20% off coupon have tried to use over several months and each time fare jumps by hundreds. Crazy way to attempt to correct an issue of AC's part.

SYD/YYZ

Howcome I'm not surprised at how this AC discount works.

Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)

I'd guess it's working exactly as intended.

Have you tried calling the res center and applying it over the phone?

I was YYZ-LHR-YYZ. Pretty straight-forward and all AC metal.

Shame on you for trying to book a discounted fare class!

Pretty sure if you look hard enough you'll find the statement "eligible fares", or as the venerable eightblack would say "Or something like that".

This reminds me another one years ago when the visa aerogold used to include an offer of a free companion ticket; only caveat was that it worked for full fares.

It worked from C class. I used it every year for a YVR - Mexico with my partner. $1500 or so for one and $200 for the other 1700 all in for confirmed Business for both of us.