Aeroplan Call Centre Hours Change?
Jul 30, 2012, 11:06 pm
#1
Original Poster
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,924
Aeroplan Call Centre Hours Change?
Hi All,
I was just trying to call the AE call centre but I got a message telling me to use the automated features (but didn't explain how to access them) and then it hung up on me after telling me to call back between 7am & 9pm. It's been a little while since I've had to book a ticket with the call centre but I could have sworn they were open until midnight (or at least 11pm in BC). Is this a change or am I just a little crazy?
Cheers
I was just trying to call the AE call centre but I got a message telling me to use the automated features (but didn't explain how to access them) and then it hung up on me after telling me to call back between 7am & 9pm. It's been a little while since I've had to book a ticket with the call centre but I could have sworn they were open until midnight (or at least 11pm in BC). Is this a change or am I just a little crazy?
Cheers
Jul 31, 2012, 12:06 am
#3
formerly known as DeltaNYC
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,704
The website still says 7 am - midnight EST, but who knows this may be a recent "enhancement" that has not been updated on Aeroplan.com by their wonderful IT department yet.
Jul 31, 2012, 8:32 am
#5
Original Poster
Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 1,924
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9790; en-GB) AppleWebKit/534.11+ (KHTML, like Gecko) Version/7.1.0.336 Mobile Safari/534.11+)
Yeah, I can't say I'm surprised by that 
Midnight is reasonable...9pm is much less helpful of AE. Shocking because they are so geared around customer focus.
Originally Posted by FollowingRyan
You are indeed a little crazy.
Midnight is reasonable...9pm is much less helpful of AE. Shocking because they are so geared around customer focus.