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Old Oct 14, 2001 | 2:33 pm
  #1  
jral
Original Poster
 
Join Date: Aug 2001
Location: 44*38.670N 63*37.548W
Programs: several
Posts: 1,870
PTO Problems?
Why is it that, all weekend, I haven't been able to log on to the Personal Ticket office...I keep on getting that "Customer is already logged in" error box?

I know many of you have had this problem in the past; any suggestions?

Thanks
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Old Oct 14, 2001 | 2:37 pm
  #2  
Andrew Yiu
Company Representative - Air Canada
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Join Date: May 1999
Location: Canada
Posts: 24,224
I just had this happened to me yesterday. Call PTO support at 1-877-423-2288 and ask them to reset your account. They are open 7 days a week.
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Old Oct 14, 2001 | 5:17 pm
  #3  
SimonC
 
Join Date: Nov 2000
Posts: 441
Just a word of warning - even after they reset my account yesterday it immed gave me the "Database error" and then told me I was already logged on - they had to reset me again ... seems to be happening more freq these days
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Old Oct 26, 2001 | 12:45 pm
  #4  
ALW
All eyes on you!
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Join Date: May 1999
Location: Ottawa
Posts: 8,573
Just called AC to fix the "database error on logon". Turns out it's not just me, the system is down.

And while I waited, a recording said there will be service disruptions from 8pm Oct 30 to 2am Oct 31 during a planned upgrade of the servers. First two hours it will be down completely, last four hours intermittently.

andrew
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Old Oct 26, 2001 | 1:04 pm
  #5  
Andrew Yiu
Company Representative - Air Canada
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I just got the same error as well... not going to bother calling them if they claim system is down.
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Old Oct 26, 2001 | 3:52 pm
  #6  
Ken hAAmer
 
Join Date: Mar 2000
Location: YVR
Posts: 9,998
It is however, refreshing to see someone take responsibility for their problems, and not try to pass it off as a problem with the user's computer, operating system, brower, taste in beer, shoe size, etc.
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Old Oct 26, 2001 | 4:14 pm
  #7  
ALW
All eyes on you!
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Join Date: May 1999
Location: Ottawa
Posts: 8,573
Ken, I agree. She obviously wasn't properly trained in AC customer relations. And Gina from Aeroplan (whom I mentioned in another thread) must be new.

andrew
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