AC Threshold Program
Mar 18, 2012 | 7:15 am
#1
Original Poster
Join Date: Nov 2010
Location: Paris
Programs: AC Elite
Posts: 8
AC Threshold Program
Hi everyone,
Though I reached the 20,000 status miles threshold last month but I didn't receive any eUpgrade credit.
What should I do in this case?
Many thanks for your help!
Though I reached the 20,000 status miles threshold last month but I didn't receive any eUpgrade credit.
What should I do in this case?
Many thanks for your help!
Mar 18, 2012 | 8:02 am
#2
Join Date: Dec 2011
Posts: 2,237
Have you met the min required flights or segments on AC or AC express metal ? It appears that it may be part of the requirement to get threshold eupgrades
http://www.aircanada.com/en/aeroplan...eupgrades.html
*As part of the required number of Air Canada Status Miles or Status Flight Segments necessary to achieve Top Tier status, you need to earn a minimum of 10,000 Air Canada Status Miles or 5 Air Canada Status Flight Segments on eligible flights operated by Air Canada and Air Canada Express.
Also could just be a timing thing, It can take a few weeks after they apply them to your account.
http://www.aircanada.com/en/aeroplan...eupgrades.html
*As part of the required number of Air Canada Status Miles or Status Flight Segments necessary to achieve Top Tier status, you need to earn a minimum of 10,000 Air Canada Status Miles or 5 Air Canada Status Flight Segments on eligible flights operated by Air Canada and Air Canada Express.
Also could just be a timing thing, It can take a few weeks after they apply them to your account.
Last edited by xLuther; Mar 18, 2012 at 8:12 am
Mar 18, 2012 | 8:39 am
#4
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
Have you met the min required flights or segments on AC or AC express metal ? It appears that it may be part of the requirement to get threshold eupgrades
http://www.aircanada.com/en/aeroplan...eupgrades.html
*As part of the required number of Air Canada Status Miles or Status Flight Segments necessary to achieve Top Tier status, you need to earn a minimum of 10,000 Air Canada Status Miles or 5 Air Canada Status Flight Segments on eligible flights operated by Air Canada and Air Canada Express.
Also could just be a timing thing, It can take a few weeks after they apply them to your account.
http://www.aircanada.com/en/aeroplan...eupgrades.html
*As part of the required number of Air Canada Status Miles or Status Flight Segments necessary to achieve Top Tier status, you need to earn a minimum of 10,000 Air Canada Status Miles or 5 Air Canada Status Flight Segments on eligible flights operated by Air Canada and Air Canada Express.
Also could just be a timing thing, It can take a few weeks after they apply them to your account.
As an elite passing through 20,000 status miles on AC/AC express or Star Alliance should get you extra e-credits
Mar 18, 2012 | 9:20 am
#5
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,226
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)
Perhaps the are having printing problems.
Or maybe there's a slowdown by posties in support of pilots.
Perhaps the are having printing problems.
Or maybe there's a slowdown by posties in support of pilots.
Last edited by KenHamer; Mar 18, 2012 at 9:21 am
Mar 18, 2012 | 9:56 am
#6
Join Date: Dec 2010
Programs: UA MP
Posts: 768
Mar 18, 2012 | 10:40 am
#8
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E50, Marriott LT Ti, IHG Dia Amb
Posts: 16,460
I usually get the email a couple of days after the credits hit my account.
Mar 18, 2012 | 2:51 pm
#10
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,048
I called the SE line. Picked up option 4. Which brought me to a res agent. Who told me no, this is with Aeroplan. Called Aeroplan, took them 20 minutes on the line, until they told me they sent a message to customer support at AC.
We'll see.
We'll see.
Mar 18, 2012 | 3:59 pm
#11
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,100
Argh!!!! Had a situation last year where it was a call AC,back to AE,back to AC....... Took 5 sets and 1 month of he said she said and I gave up..
Good luck. Let us know how this turns you inside and out
Mar 18, 2012 | 7:04 pm
#12
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
secret plan from the unions to increase call volume and stick it to the man
Mar 18, 2012 | 7:08 pm
#13
Join Date: Aug 2009
Location: YLW
Programs: AC-SE100 2MM, Hilton Diamond, Marriott Titanium, National Executive, Nexus/GE
Posts: 4,827
So far no issues, at 20,000 received my 10, at 40,000 received my 10 and at the end of the month when I hit 60,000 I expect my 20! ^
The credits get to teh account ahead of the e-mails.
The credits get to teh account ahead of the e-mails.
Mar 19, 2012 | 4:07 pm
#14
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,048
They phoned me back today. Said it's an IT "issue" and they are working on it. But it may still take a little while.
Mar 19, 2012 | 5:07 pm
#15
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,100
I booked a Rapidair flight for Friday in TPlus and used 6 right there
89 to go with 20 more coming soon
