Will anyone answer phone at Aeroplan??

Old Sep 27, 01, 1:26 pm
  #1  
formerly known as seanthepilot
Original Poster
 
Join Date: Dec 2000
Location: Don Muang, Thailand: AirAsia_Plat, UA_Premier_Gold4Life, Bonvoy_hater measly gold 4 life
Posts: 6,923
Will anyone answer phone at Aeroplan??

I've been trying on and off for weeks to get through to Aeroplan. Even tried through AC.

I think that no one is there. I have been on hold for an hour at a time.

I was considering collecting on AC instead of UA. I could get *gold next year on AC, not UA. BUT how can you redeem awards if you can't get a live person. EVER! EVER!

With upcoming trip soon, should we collect LH or UA? How come on hold forever with Aeroplan? How do you all deal with it?
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Old Sep 27, 01, 1:45 pm
  #2  
ALW
 
Join Date: May 1999
Location: Ottawa
Posts: 8,521
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">I could get *gold next year on AC, not UA. BUT how can you redeem awards if you can't get a live person. EVER! EVER!</font>
Once you make *gold you'll have a lot less trouble getting through.

(Remember the multi-hour waits on the basic lines when they first took over CP but hadn't merged the workforces? Anyone know how many phone agents they've laid off [or how many phone-agent-hours they've cut] in the last couple of weeks? Those things don't make the news the way front-line staff cuts do).

andrew
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Old Sep 27, 01, 1:49 pm
  #3  
Company Representative - Air Canada
 
Join Date: May 1999
Location: Canada
Posts: 24,215
Andrew is right... also *G with AC will get you access to UA RCC for free. AC *G will also get you no capacity control on Y award seats which is a big plus comparing to UA. {We are assuming that all benefits remain the same next year}.
Andrew Yiu is offline  
Old Sep 27, 01, 3:15 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Mar 2000
Location: Southern Alberta
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"We are assuming that all benefits remain the same next year."
Given the present context that is perhaps not a foregone conclusion.


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