Question: What will happen to upgrades?
Jun 13, 2011, 4:31 pm
#2
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Rev management is non-CAW staff and they would continue to clear u/g in advance of the gate. At the gate, one would assume AC taught the replacements how to clear upgrades (and even if they didn't, its not that hard) and things will be generally ok; but the reality will likely be that some flights go without upgrades being processed.
Jun 13, 2011, 4:51 pm
#3
Join Date: Apr 2007
Location: yyj
Programs: Aeorplan E 75, Marriott Rewards Plat
Posts: 101
I was thinking about this as well. I am going to put in a request to upgrade on flight 115 yyz-yvr on the 22nd at the 4 day window but chances look slim to none right now. Total plan is yow on 457 to 115 then a hop to yyj on 8081.
Was thinking to do a same day change in yow to 191 direct to yyj from yyz which looks wide open, and hope that the new request clears.
Problem is that with all the chaos I don't know if this will work, any advice or thoughts?
Was thinking to do a same day change in yow to 191 direct to yyj from yyz which looks wide open, and hope that the new request clears.
Problem is that with all the chaos I don't know if this will work, any advice or thoughts?
Jun 14, 2011, 12:02 am
#4
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
from the email sent out by AC:
* eUpgrades. Only requests processed on aircanada.com/eupgrades or through your travel agent prior to your arrival at the airport will be honoured. Upgrades may not be requested or cancelled once at the airport.
wonder what exactly that means, would you be able to request one on your mobile device using the eupgrade site when you're at the airport? how will they tell
or does it mean no upgrades once OLCI opens?
* eUpgrades. Only requests processed on aircanada.com/eupgrades or through your travel agent prior to your arrival at the airport will be honoured. Upgrades may not be requested or cancelled once at the airport.
wonder what exactly that means, would you be able to request one on your mobile device using the eupgrade site when you're at the airport? how will they tell
or does it mean no upgrades once OLCI opens?
Jun 14, 2011, 4:57 am
#6
Suspended
Join Date: Mar 2011
Location: YUL/EZE
Programs: AC*SE,SPG Platinum,HHounours Gold, FairmontPlat
Posts: 990
Jun 14, 2011, 5:00 am
#8
Suspended
Join Date: Mar 2011
Location: YUL/EZE
Programs: AC*SE,SPG Platinum,HHounours Gold, FairmontPlat
Posts: 990
Jun 14, 2011, 6:30 am
#9
Original Poster
Join Date: Dec 2010
Location: YYZ
Programs: AC SE 1MM, SPG Platinum, Hyatt Platinum
Posts: 31
Thanks Andrew! My upgrades came through at 7:00 this morning. But how do I select seats? It won't let me do it online and the SE line disconnects after you press 2 to speak to a live person? I checked and no seats have been assigned!
Jun 14, 2011, 6:32 am
#10
Suspended
Join Date: Mar 2011
Location: YUL/EZE
Programs: AC*SE,SPG Platinum,HHounours Gold, FairmontPlat
Posts: 990
If not, sing into AC.com using your aeroplan # and go into your booking under Manage My Bookings and select the tab for seat change.^
Jun 14, 2011, 6:36 am
#11
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
Does this really, really matter under the circumstances? You'll face a small inconvenience and have to wait until you are at the airport to get your seat. Such adversity should be enough for a grown person to endure for a period of time.
Jun 14, 2011, 6:45 am
#12
Original Poster
Join Date: Dec 2010
Location: YYZ
Programs: AC SE 1MM, SPG Platinum, Hyatt Platinum
Posts: 31
On the web it won't allow it! It says to contact reservations! And no it's no the end of the world but my wife likes to sit close together! I'm not flying to H.K. till Friday.
Jun 14, 2011, 6:53 am
#13
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,440
It might. There are a number of reports of folk's cleared eupgrades not getting processed correctly, for example here
Take along copies of your emails and any printouts of your reservation showing the upgrade has been cleared in case you run into problems at checkin or the gate.
Take along copies of your emails and any printouts of your reservation showing the upgrade has been cleared in case you run into problems at checkin or the gate.
Jun 14, 2011, 6:56 am
#14
Suspended
Join Date: Mar 2011
Location: YUL/EZE
Programs: AC*SE,SPG Platinum,HHounours Gold, FairmontPlat
Posts: 990
In that case I can only suggest to wait until 24 hours prior and use OLCI to select your seats and/or at check-in.
Jun 14, 2011, 7:45 am
#15
Join Date: Oct 2006
Location: YTZ
Programs: AC SE, Hyatt Platinum, SPG Gold, Priority Club Gold
Posts: 487