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-   -   Disillusioned with eupgrade program (https://www.flyertalk.com/forum/air-canada-aeroplan/1200332-disillusioned-eupgrade-program.html)

yyzprincess Apr 3, 2011 9:15 am

This was told to me by AC station Manager in Sydney( before E-upgrade).
1 J seat on AC 34 only to SYD-YVR.
2 SE on WL.
#1 SE Ticketed SYD-YVR
#2 SE Ticketed SYD-YYZ
Status & fare same.
SE #1 checks in 1 hour before SE#2.
Thus Se#1 is First on the WL. Confirmed 1 hour before departure .
15 minutes later the flight closes, Se#2 gets the 1 J seat.
The above reason given:
SE#2 was flying further. Thus SE#2 gets the seat, even though on sector YVR-YYZ will be in coach.

1.Is this now carried over to the e-Upgrade?


2. 7 day SE window:

AC 34 YYZ-SYD Shows R1
AC 34 YVR-SYD Shows R1
Does it mean there are 2 R2 or 1 R1 in total.
If only R1 in total
Would 7 day open that seat at 8:15PM YYZ time or 2:30AM when it opens for YVR based Pax.?

2. CNX from downstream on day of the flight.

Who will be first on Airport waitlist

(a) Pax YYZ-SYD AC 34 checks in 8:15PM 24 hours before YYZ time
(b) Pax LAX-YVR-SYD Checks in 5:15PM 24 hours before YYZ time?
(c) Pax YVR-SYD Checks in 2:30AM YYZ time 6 Hours later than YYZ PAX who was able to check-in at 8:15PM .

Lllahim Apr 3, 2011 12:32 pm

[QUOTE=Allvest;16151331]So much for waitlist rules

---------

I am really pleased with the outcome of this post. It appears that most agree that an "automatic" window based system can work. There is, however, considerable variance regarding how upgrades will be awarded under the system. I am off to Vienna via London this evening. When I return, I will summarise the opinions expressed, including negative ones, and send them to Craig Landry. Hopefully, those opinions will help inform decisions on way forward.

Stranger Apr 3, 2011 1:00 pm


Originally Posted by yyzprincess (Post 16151755)


AC 34 YYZ-SYD Shows R1
AC 34 YVR-SYD Shows R1
Does it mean there are 2 R2 or 1 R1 in total.
If only R1 in total
Would 7 day open that seat at 8:15PM YYZ time or 2:30AM when it opens for YVR based Pax.?

2. CNX from downstream on day of the flight.

Who will be first on Airport waitlist

My understanding is that there is no longer an airport WL. Original one carries to the airport. However your question still stands.

lcohen999 Apr 3, 2011 5:18 pm


Originally Posted by Stranger (Post 16152693)
My understanding is that there is no longer an airport WL. Original one carries to the airport. However your question still stands.

I think Andrew eluded somewhere that there is still an airport wait list, it just gets transfered automatically (ie you don't have to click on upgrade on OLCI) but the re-sort as we know it (or assume it) still happens

Stranger Apr 3, 2011 6:09 pm


Originally Posted by lcohen999 (Post 16153801)
I think Andrew eluded somewhere that there is still an airport wait list, it just gets transfered automatically (ie you don't have to click on upgrade on OLCI) but the re-sort as we know it (or assume it) still happens


One would think that the request sequence gets transferred, and that the check in time is no longer part of the picture though. In which case, the only re-sort that would happen should be based upon (1) status and (2) booking code.

But then that is probably the same way that pre-transfer R seats get allocated anyway in which case it's simply the same list and procedure that gets passed on the gate.

Arguably upgrade request sequence is a better criterion than check in time.

Stranger Apr 3, 2011 6:14 pm

Coming back to the thread topic, and looking at my travel plans for this year, I find that I will end up spending roughly the same as last year, using a mix of the left overs of a pass, mostly B fares but a couple of Z overseas, probably some short range Tango Plus which look like upgrade should not be an issue, and a sun destination two people latitude pass.

The difference will be that instead of sitting on maybe four unused red certs plus a pile of blue ones, I'll be able to upgrade some relatives once in a while. Maybe when the price is right and there is upgrade space my wife will travel on revenue tickets instead of Aeroplan tickets occasionally.

So no complain here.

Stranger Apr 3, 2011 6:18 pm


Originally Posted by Lllahim (Post 16152571)
I am really pleased with the outcome of this post. It appears that most agree that an "automatic" window based system can work.

I would argue that most more savvy flyers here would end up losing under such a system. Surely for every person here who knows to call in/request an upgrade at the right window, there are ten more clueless frequent flyers who leave it to their secretary or TA, or only request at the gate, or are unaware of the window.

Automatic upgrades would go a long way toward levelling the field which is to the disadvantage of the more knowledgeable/more proactive among us.

tomvancouver Apr 3, 2011 6:36 pm


Originally Posted by Stranger (Post 16154047)
I would argue that most more savvy flyers here would end up losing under such a system. Surely for every person here who knows to call in/request an upgrade at the right window, there are ten more clueless frequent flyers who leave it to their secretary or TA, or only request at the gate, or are unaware of the window.

Automatic upgrades would go a long way toward levelling the field which is to the disadvantage of the more knowledgeable/more proactive among us.

+1

Souvlaki Apr 3, 2011 6:58 pm


Originally Posted by Stranger (Post 16154047)
Automatic upgrades would go a long way toward levelling the field which is to the disadvantage of the more knowledgeable/more proactive among us.

This is true. Are you simply pointing this out as a fact, or do you also mean that this militates against auto-upgrades at the T+ windows?

I know FT'ers all benefit from our enhanced knowledge of fare structures and upgrade strategies and so on. But really, from a customer satisfaction standpoint, it doesn't make any sense to require specialized knowledge to make use of a frequent-flyer benefit. It doesn't make a lot of sense to have your customers having to be "on the ball" all the time, and tracking ever-changing rules and practices in order to be able to use the system. Hell, the fact that FF internet forums even exist is testament to the airline industry's nearly universal bias towards opacity in business practices.

Therefore, I would tend to favour some form of an auto-upgrade system. If I wanted first-come-first-served for the good seats on an airplane, I'd be flying something like Southwest and boarding with my elbows up.

jarusoba Apr 3, 2011 7:43 pm


Originally Posted by Lllahim (Post 16152571)

I am really pleased with the outcome of this post. It appears that most agree that an "automatic" window based system can work. There is, however, considerable variance regarding how upgrades will be awarded under the system. I am off to Vienna via London this evening. When I return, I will summarise the opinions expressed, including negative ones, and send them to Craig Landry. Hopefully, those opinions will help inform decisions on way forward.

What do you mean by most?

I am one who opposes this idea.

If you want automation, set an alarm clock to do it, or ask/pay someone to do it for you. Or write a script to do it.


Originally Posted by Stranger (Post 16154047)
I would argue that most more savvy flyers here would end up losing under such a system. Surely for every person here who knows to call in/request an upgrade at the right window, there are ten more clueless frequent flyers who leave it to their secretary or TA, or only request at the gate, or are unaware of the window.

Automatic upgrades would go a long way toward levelling the field which is to the disadvantage of the more knowledgeable/more proactive among us.

This is the main reason I'm opposed to this automatic upgrade idea.

jarusoba Apr 3, 2011 7:48 pm


Originally Posted by Souvlaki (Post 16154200)
This is true. Are you simply pointing this out as a fact, or do you also mean that this militates against auto-upgrades at the T+ windows?

I know FT'ers all benefit from our enhanced knowledge of fare structures and upgrade strategies and so on. But really, from a customer satisfaction standpoint, it doesn't make any sense to require specialized knowledge to make use of a frequent-flyer benefit. It doesn't make a lot of sense to have your customers having to be "on the ball" all the time, and tracking ever-changing rules and practices in order to be able to use the system. Hell, the fact that FF internet forums even exist is testament to the airline industry's nearly universal bias towards opacity in business practices.

Therefore, I would tend to favour some form of an auto-upgrade system. If I wanted first-come-first-served for the good seats on an airplane, I'd be flying something like Southwest and boarding with my elbows up.

A lot of times, if one buys a ticket way in advance, he does not have enough upgrade credits to allow him for auto-upgrade. He would then still need to activate the auto-upgrade.

Since there are only a very limited amount of upgraded seats, the ones who are on the ball should be the ones who get it. If you are flying something like Southwest, you won't be getting any upgrades.:rolleyes:

acysb87 Apr 3, 2011 7:57 pm

[QUOTE=yyzprincess......
I wish AC would consider that. SE with higher YTD miles should be the final tiebreaker.
As it has been said many times on this board,AC is in business of making money, thus you would think AC would encourage SE/E/P to add to the bottomline in 1st & 2nd Q by making YTD final tie-breaker for WL upgrades.[/QUOTE]

Disagree with you on this one.

As a big segment generator who starts and finishes each flight at a regional city(YSB),I would encourage the system that acknowledges multiple flights where u/g selection is at stake.

You can fly YYZ/YVR at relatively inexpensive rates.Add YSB onto that equation and my fares have doubled.

Those of us that fly the segments and pay the higher fares should trump those cheap mileage runners who get SE for 5K spend a year

Souvlaki Apr 3, 2011 8:00 pm


Originally Posted by jarusoba (Post 16154393)
A lot of times, if one buys a ticket way in advance, he does not have enough upgrade credits to allow him for auto-upgrade. He would then still need to activate the auto-upgrade.

You are assuming that the auto-upgrade would necessarily require you to have the eC available at the time of request. Doesn't have to be this way... you could request the auto-upgrade regardless of your account balance, but when the T+ window opens for you, it could check at that point and deny the upgrade if the balance is insufficient.

As for the rest of your post, rolled eyes are just plain rude. Surely you can make your point without resorting to them.

Stranger Apr 3, 2011 8:30 pm


Originally Posted by Souvlaki (Post 16154200)
This is true. Are you simply pointing this out as a fact, or do you also mean that this militates against auto-upgrades at the T+ windows?

I know FT'ers all benefit from our enhanced knowledge of fare structures and upgrade strategies and so on. But really, from a customer satisfaction standpoint, it doesn't make any sense to require specialized knowledge to make use of a frequent-flyer benefit. It doesn't make a lot of sense to have your customers having to be "on the ball" all the time, and tracking ever-changing rules and practices in order to be able to use the system. Hell, the fact that FF internet forums even exist is testament to the airline industry's nearly universal bias towards opacity in business practices.

Therefore, I would tend to favour some form of an auto-upgrade system. If I wanted first-come-first-served for the good seats on an airplane, I'd be flying something like Southwest and boarding with my elbows up.

Eh, I am in favor of things that benefit *ME.*

In the end it's all a game. Let the best players win.

Although admittedly it's also playing against the house. Which has the advantage that they make the rules. But even then, sometimes some of us find ways to outsmart them. :D

jarusoba Apr 3, 2011 9:04 pm


Originally Posted by Souvlaki (Post 16154443)
As for the rest of your post, rolled eyes are just plain rude. Surely you can make your point without resorting to them.

:rolleyes:


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