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-   -   Disillusioned with eupgrade program (https://www.flyertalk.com/forum/air-canada-aeroplan/1200332-disillusioned-eupgrade-program.html)

klparrot Mar 31, 2011 5:46 pm


Originally Posted by lcohen999 (Post 16135804)
No offence, but purchase date is a terrible way to do it. The system they have now does offer the perks depending on fare paid.

Latitude, R and your good or you are put on the list, then the SEs join that list at the 7 day rule for T+, etc. etc....and coming down to the wire, all gets resorted by status, fare class, etc. It does make sense and is fare..I think

The exact our of upgrade kind of sucks when you have a west coast red eye and are still in the east when you have to call in an upgrade.

but....there are worst things in life that getting up for 2 minutes to upgrade and rolling over to go back to sleep

Huh? What I proposed would work just like the current system, except that (a) you wouldn't have to jump online at a certain time to submit your upgrade request, and (b) when the window opens, upgrades would go to whoever bought their ticket first, rather than whoever has Internet access handy at that moment.

I did not suggest any change to the instant Lat upgrade; Lat/T+ is currently the only difference in when you can upgrade. I did not suggest any change to the number of eUpgrade credits that would be required.


Originally Posted by D582 (Post 16136008)
But again, what would be the point of the windows? Sure, your upgrade would not clear until the 'window time' but given how tightly AC controls R space on many routes, there might not be any R inventory prior to the T+ windows anyways.

You're suggesting yet another list, with yet another set of priority rules. If it would be based on the time the ticket is purchased, then if that list would fill up to the # of J seats physically on the plane at like 6-8 months out with let's say all SE, then there would be absolutely no chance for a SE who bought a ticket closer to the date from getting an upgrade, let alone an E or a P, and that's hardly fair.

Plus this would erode the 'instant upgrade request' benefit from those that purchase Latitude fares

Your question about the purpose of the windows applies equally to the current system. If R is full when a window opens, people get added to the waitlist. Same thing would happen in the system I proposed, except they would be automatically added to the waitlist.

How would the list fill up 6–8 months out? Upgrades would still cost credits; not everyone would request an upgrade. The same number of people would request upgrades as do now, except they could request it at time of purchase, and it would be processed automatically when their window opens.

The overall effect would be the same as if, under the current system, all the T+ pax who wanted to upgrade tried to do it as soon as their window opened, and the tiebreaker for who would get the upgrades (since they'd all be requested at the same time) is ticket purchase date. I think ticket purchase date is much fairer than "whoever has Internet handy and a few minutes free at a certain moment" (which is the current system).

hjohnson Mar 31, 2011 7:52 pm


Originally Posted by klparrot (Post 16137990)
Huh? What I proposed would work just like the current system, except that (a) you wouldn't have to jump online at a certain time to submit your upgrade request, and (b) when the window opens, upgrades would go to whoever bought their ticket first, rather than whoever has Internet access handy at that moment.

This means I'd probably never get upgraded on a lot of routes, as most of my travel is last minute, so I whole-heartedly disagree with using purchase date as a deciding mechanism. The 7 day window levels the playing field between everyone who could potentially upgrade.

g46r Mar 31, 2011 8:45 pm


Originally Posted by D582 (Post 16136008)
given how tightly AC controls R space on many routes, there might not be any R inventory prior to the T+ windows anyways.

I'm not sure that's true. I have upgraded TATL lat tickets twice this year with available R space and I have also tracked the R space on a few TATL flights - they do open up more often than not well before the T+ windows.

Additionally, just because you see R0 all the time doesn't necessarily mean someone with lat ticket didn't get their upgrade cleared - it's quite possible that AC silently releases an R seat to clear a lat ticket on the waitlist without you ever seeing R goes above 0.

g46r Mar 31, 2011 8:48 pm


Originally Posted by FrequentFlyerYYZ (Post 16134427)
I just gave the system a bit of a stress test - bought a Lat TATL ticket, moved it five times and then had to cancel it outright (all thanks to a disorganized client).

This could be a fun exercise - find a TATL or TPAC with R0 that is at least a month or two out, buy a lat ticket and get on the waitlist, wait until a day or so before the T+ window and see if AC releases an R seat to clear your upgrade before the T+ window. Cancel your ticket and get a refund once your curiosity is satisfied.

Sopwith Mar 31, 2011 9:58 pm


Originally Posted by tomvancouver (Post 16133940)
Taking the math a bit further....

If the eupgrades were given out in units of 12 instead of 10 or 15, and then the pricing for eupgrades could be 1,2,3,4,6,12 with 'likely' more useful bits left over at the end of the year

17 for a long haul upgrade is a prime number. 14 dosen't divide too well either!

I have to agree. I commented a few weeks ago that the system is designed to leave unused credits at the end of the year. The arithmetic clearly leads to this conclusion, however another poster suggested I was being obtuse, inferring that AC would never dream of engaging in such contrived and calculated subterfuge. It seems clear to me that the way the arithmetic works out is no accident.

g46r Mar 31, 2011 10:04 pm


Originally Posted by Sopwith (Post 16139071)
I have to agree. I commented a few weeks ago that the system is designed to leave unused credits at the end of the year. The arithmetic clearly leads to this conclusion, however another poster suggested I was being obtuse, inferring that AC would never dream of engaging in such contrived and calculated subterfuge. It seems clear to me that the way the arithmetic works out is no accident.

When it first came out, it was 20 credits to upgrade a long haul flight from lower booking class T+ flight.

The situation now isn't that much different from having a handful of NAU or SWU left at the end of last year (why couldn't they give you a few more SSWU in exchange of zero SWU/NAU, you could have argued).

2MM_Guy Mar 31, 2011 10:13 pm

I would personally like the upgrade window to be n days + 4 hours. This is because I am on the same flights every week. For me to register in time means requiring wi-fi access on the plane.

Just a thought.

Lllahim Apr 1, 2011 12:47 am


Originally Posted by lcohen999 (Post 16134302)
I would really agree with the last part. I have a red eye coming home from LAS next Saturday on an M fare. So if i want to book on the microsecond, I need to be up at 2:20am to get on the list.

Aside from that, I don't mind it too much. After a long two weeks of travel, I decided to upgrade my T+ YUL-YOW at the last second. Wouldn't have used a SSWU, but to burn a few credits (about to cross 40k soon any ways) was well worth it (plus the new food in J is excellent and was a decent replacement for not eating dinner).

--------
The field will still be level. When you book and request an upgrade it is in the system. When your window opens, the system processes your request automatically. Who gets in first can be a random pick. Right now priority is perhaps random when everyone gets out his/her Blackberry at microsecond t to request an upgrade.

mkjr Apr 1, 2011 8:07 am


Originally Posted by Lllahim (Post 16132570)
----------

You did not ask if the Z are booked with AC.

exactly, Z fares via ORD to HKG on UA are mighty attractive from time to time and UA's product is actually nice to HKG....most certainly competative with AC's.

yvrluver Apr 1, 2011 9:46 am


Originally Posted by pxy_a (Post 16136173)
+1!

I would rather wake up at odd hours of the night to request the upgrade to influence my order in the waitlist vs. letting the computer do it for me.

I totally agree!

FF_Consultant Apr 1, 2011 10:17 am

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The Lev Apr 1, 2011 10:24 am


Originally Posted by 2MM_Guy (Post 16139132)
I would personally like the upgrade window to be n days + 4 hours. This is because I am on the same flights every week. For me to register in time means requiring wi-fi access on the plane.

You could ask someone to do it for you at the appointed hour.

D582 Apr 1, 2011 2:29 pm


Originally Posted by klparrot (Post 16137990)
How would the list fill up 6–8 months out? Upgrades would still cost credits; not everyone would request an upgrade. The same number of people would request upgrades as do now, except they could request it at time of purchase, and it would be processed automatically when their window opens.

The overall effect would be the same as if, under the current system, all the T+ pax who wanted to upgrade tried to do it as soon as their window opened, and the tiebreaker for who would get the upgrades (since they'd all be requested at the same time) is ticket purchase date. I think ticket purchase date is much fairer than "whoever has Internet handy and a few minutes free at a certain moment" (which is the current system).

The list could absolutely fill up 6-8 months before. Think of routes like YYZ-HKG or YVR-SYD where you have a lot of people wanting to upgrade, and not a lot of upgrade opportunities. Also, say just prior to the SE window, there was R3. That would mean that 3 SE who bought a cheap K or L ticket 6 months ago and requested an upgrade then will get upgraded over the one who bought their M ticket yesterday. Why would AC even want to do that from a financial perspective? Now yes, under the current system, the first 3 SE to request and get their upgrade could be the ones who bought their cheap tickets a while ago, but at least the SE who bought their (expensive) M ticket yesterday has an equal opportunity for the upgrade.


Originally Posted by hjohnson (Post 16138541)
This means I'd probably never get upgraded on a lot of routes, as most of my travel is last minute, so I whole-heartedly disagree with using purchase date as a deciding mechanism. The 7 day window levels the playing field between everyone who could potentially upgrade.

+1. Exactly my point.

2MM_Guy Apr 1, 2011 7:06 pm


Originally Posted by The Lev (Post 16141793)
You could ask someone to do it for you at the appointed hour.

I need to train one of the progeny (a way to earn some extra allowance).

global happy traveller Apr 2, 2011 5:09 am

since i sit in front of a computer for 16 hours a day, i should provide an assistance service eh?

Just name, Aeroplan #, Booking Reference, Flight/Time of departure and I will work my magic


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