Community
Wiki Posts
Search

eupgrades / lounge access

Thread Tools
 
Search this Thread
 
Old Mar 13, 2011 | 6:57 pm
  #1  
Original Poster
30 Countries Visited
1M
All eyes on you!
15 Years on Site
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,654
eupgrades / lounge access

The old cert. upgrades didn't give you access to the MLL, and they were pretty good at enforcing this for either Prestige or upgraded companions without status.

I just walked into the YVR MLL today on an eupgraded boarding pass. Far as I could tell, the boarding pass looks identically to a purchased J ticket. Far as they could tell too apparently!

I have a CIBC Travel Card, but I didn't even need to produce it.

Is this an actual enhancement with eupgrades, or is it just a matter of time before they 'fix' this.

The verbiage on the AC web site still refers to certs:
Please note: upgrade certificates do not provide access to the Maple Leaf Lounge
yvr76 is offline  
Old Mar 13, 2011 | 7:13 pm
  #2  
Suspended
 
Join Date: Mar 2011
Location: YUL/EZE
Programs: AC*SE,SPG Platinum,HHounours Gold, FairmontPlat
Posts: 990
Originally Posted by yvr76
The old cert. upgrades didn't give you access to the MLL, and they were pretty good at enforcing this for either Prestige or upgraded companions without status.

I just walked into the YVR MLL today on an eupgraded boarding pass. Far as I could tell, the boarding pass looks identically to a purchased J ticket. Far as they could tell too apparently!

I have a CIBC Travel Card, but I didn't even need to produce it.

Is this an actual enhancement with eupgrades, or is it just a matter of time before they 'fix' this.

The verbiage on the AC web site still refers to certs:
I am sure it's a matter of time before some "diligent" Lounge Dragons catch people!..LOL
EZESE is offline  
Old Mar 13, 2011 | 10:06 pm
  #3  
 
Join Date: Jun 2007
Location: SFO/SJC
Programs: AC E
Posts: 644
I'd never been turned down for lounge access as an upgraded P...
klparrot is offline  
Old Mar 14, 2011 | 12:51 am
  #4  
Original Poster
30 Countries Visited
1M
All eyes on you!
15 Years on Site
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,654
Originally Posted by klparrot
I'd never been turned down for lounge access as an upgraded P...
I would have been, had I not had my backup CIBC Travel Club card. Before it was for them to tell - you had a giant cert. stapled to your boarding pass. Now, it's essentially the same.

I think the whole thing is silly anyway. If you're going to upgrade someone, give them the whole experience, including the lounge. Most (E/SE) have access anyway, so it only applies to Ps and nominees when you're not flying with them. For the latter, I guess they want you to burn up a MLL guest pass.
yvr76 is offline  
Old Mar 14, 2011 | 12:35 pm
  #5  
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Jul 2008
Location: yyz
Programs: status-free
Posts: 566
Originally Posted by yvr76
If you're going to upgrade someone, give them the whole experience, including the lounge.
+1
biglinguist is offline  
Old Mar 14, 2011 | 12:56 pm
  #6  
 
Join Date: Dec 2010
Location: MAN
Programs: BA Silver
Posts: 1,205
Originally Posted by yvr76
I would have been, had I not had my backup CIBC Travel Club card. Before it was for them to tell - you had a giant cert. stapled to your boarding pass. Now, it's essentially the same.
Upgraded with a paper certificate had the word "CERT" on the BP (at least when you printed your own at OLCI) so it was easy to tell even if they failed to staple the certificate. Plus when they scanned the BP I'm pretty sure it flashed on their screen, at least at the gate it did.

Under the old system, at YVR domestic MLL, my experience was pretty consistent. I had to show my E card when seated in Y and when upgraded on a certificate. I did not have to show it when in paid J or when on a complimentary upgrade from a Latitude flight pass. This, from my reading, was in line with the published T&C.

Now, under eUpgrades, the relevant T&C read (emphasis added): "Although you will be seated in the Executive cabin when your upgrade is confirmed, your booking will remain subject to the fare rules and restrictions of the booking class you originally purchased. These rules include, but are not limited to, mileage accumulation, change and cancellation fees, access to airport lounges and baggage allowance."

Source: http://www.aircanada.com/en/aeroplan...grades/tc.html

Interestingly, last weekend at YUL domestic, the lounge agent told me that the only reason for asking for my E card is to give me wireless access. She said that's why the wireless access screen asks for your AE number, and if you are not swiped in to the lounge it does not help. As far as she's concerned, a J BP now means lounge access. Seems clear from the T&C that she is wrong. As usual when going to any lounge, YMMV.

Net result: unaccompanied P or non-status do not get lounge access even with a seat upgrade. And I would agree with yvr76, that is petty, especially considering the vanishingly small percentage of lounge entrants would be unaccompanied upgraded P/non-status. Perhaps that's why the lounge agents frequently don't enforce the rule.
Souvlaki is offline  
Old Mar 14, 2011 | 7:01 pm
  #7  
Suspended
 
Join Date: Apr 2003
Location: YYZ
Programs: AE SE, SPG Plat, Hilton Diamond
Posts: 1,867
Originally Posted by yvr76
I would have been, had I not had my backup CIBC Travel Club card. Before it was for them to tell - you had a giant cert. stapled to your boarding pass. Now, it's essentially the same.

I think the whole thing is silly anyway. If you're going to upgrade someone, give them the whole experience, including the lounge. Most (E/SE) have access anyway, so it only applies to Ps and nominees when you're not flying with them. For the latter, I guess they want you to burn up a MLL guest pass.
Don't even get me started on this. We got enough people in the lounges right now with credit cards, we don't need sponsorees in the lounge either. You were sponsored an u'g that's good enough, stay out of the lounge. I was in the transborder YYZ lounge on Friday and couldn't find a seat because of all the March Break kids with parents..I'm an SE and deserve to be there more than these people, I should never have to wait for a seat in the lounge. Although i do understand the immediate family thing, let's drop the sponsored u/g people and make them wait at the gate.
Z-man is offline  
Old Mar 15, 2011 | 2:39 am
  #8  
 
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
i doubt the policy has changed, it's just that they don't enforce it as much, i guess since they own the MLL lounges there's not a direct cost to AC as to when *G goes into a * lounge

i'm not familiar with the policy for employees, i know a friend of mine who works at CX gets no lounge access even when he's in J with the industry rate, maybe they just conveniently allow all passengers with J BP in so friends and family who get upgraded on industry fares can have lounge access?
wwtsang is offline  
Old Mar 15, 2011 | 2:45 am
  #9  
Suspended
 
Join Date: Mar 2011
Location: YUL/EZE
Programs: AC*SE,SPG Platinum,HHounours Gold, FairmontPlat
Posts: 990
Originally Posted by wwtsang
i doubt the policy has changed, it's just that they don't enforce it as much, i guess since they own the MLL lounges there's not a direct cost to AC as to when *G goes into a * lounge

i'm not familiar with the policy for employees, i know a friend of mine who works at CX gets no lounge access even when he's in J with the industry rate, maybe they just conveniently allow all passengers with J BP in so friends and family who get upgraded on industry fares can have lounge access?
under no circumstances are staff allowed in MLL not even on a Service Award pass for 25, 30 or 35 years of service. This is a big no no and the employee can be written up big time. Now is it's a Lounge Dragon's friend...maybe he/she is willing to risk letting in there friends.
EZESE is offline  
Old Mar 15, 2011 | 2:46 am
  #10  
Suspended
 
Join Date: Mar 2011
Location: YUL/EZE
Programs: AC*SE,SPG Platinum,HHounours Gold, FairmontPlat
Posts: 990
Originally Posted by Z-man
Don't even get me started on this. We got enough people in the lounges right now with credit cards, we don't need sponsorees in the lounge either. You were sponsored an u'g that's good enough, stay out of the lounge. I was in the transborder YYZ lounge on Friday and couldn't find a seat because of all the March Break kids with parents..I'm an SE and deserve to be there more than these people, I should never have to wait for a seat in the lounge. Although i do understand the immediate family thing, let's drop the sponsored u/g people and make them wait at the gate.
....boy o boy and some of you on here thought I was demanding huh as an SE?...LOL
EZESE is offline  
Old Mar 15, 2011 | 10:31 am
  #11  
Original Poster
30 Countries Visited
1M
All eyes on you!
15 Years on Site
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,654
Originally Posted by Souvlaki
Now, under eUpgrades, the relevant T&C read (emphasis added): "Although you will be seated in the Executive cabin when your upgrade is confirmed, your booking will remain subject to the fare rules and restrictions of the booking class you originally purchased. These rules include, but are not limited to, mileage accumulation, change and cancellation fees, access to airport lounges and baggage allowance."
Interestingly, I've always got priority baggage handling (which I'm not normally entitled to as AC*P) on an upgraded seat. Technically doesn't that go under the 'baggage' rules?
yvr76 is offline  
Old Mar 15, 2011 | 11:06 am
  #12  
 
Join Date: Dec 2010
Location: MAN
Programs: BA Silver
Posts: 1,205
Originally Posted by yvr76
Interestingly, I've always got priority baggage handling (which I'm not normally entitled to as AC*P) on an upgraded seat. Technically doesn't that go under the 'baggage' rules?
Yes, absolutely. It can't be stressed enough: YMMV.

When I was a P, I bought the CIBC Travel Club card to get MLL access (sorry Z-man... ). This got you some of the E benefits but not all. You got lounge access and use of the Executive Class check-in, but no priority boarding and no priority bag tags. However, they must have priority-tagged my bags at least 75% of the time despite this restriction.

To be perfectly fair to the agents, with that many programs and picky rule differences between them, you have to expect some confusion. It can be irritating, but as long as they keep getting the important bits right (i.e. arriving at the gate with a minimum of smoke and fire) I'm ok with the odd hiccup. We'd all be a lot healthier if we stressed less about the minor irritants of air travel.
Souvlaki is offline  
Old Mar 15, 2011 | 2:05 pm
  #13  
 
Join Date: Jun 2009
Location: YYZ
Programs: AC E; Marriott Platinum
Posts: 2,409
Originally Posted by Z-man
Don't even get me started on this. We got enough people in the lounges right now with credit cards, we don't need sponsorees in the lounge either. You were sponsored an u'g that's good enough, stay out of the lounge. I was in the transborder YYZ lounge on Friday and couldn't find a seat because of all the March Break kids with parents..I'm an SE and deserve to be there more than these people, I should never have to wait for a seat in the lounge. Although i do understand the immediate family thing, let's drop the sponsored u/g people and make them wait at the gate.
DYKWIA!!! Wow!
DaveTO is offline  
Old Mar 16, 2011 | 12:31 am
  #14  
 
Join Date: Dec 2010
Programs: Aeroplan
Posts: 1,022
Originally Posted by Z-man
Don't even get me started on this. We got enough people in the lounges right now with credit cards, we don't need sponsorees in the lounge either. You were sponsored an u'g that's good enough, stay out of the lounge. I was in the transborder YYZ lounge on Friday and couldn't find a seat because of all the March Break kids with parents..I'm an SE and deserve to be there more than these people, I should never have to wait for a seat in the lounge. Although i do understand the immediate family thing, let's drop the sponsored u/g people and make them wait at the gate.
--------

Stiffling arrogance. Ask AC to build you an exclusive lounge. They might just do that just for you.
Lllahim is offline  
Old Mar 17, 2011 | 12:44 am
  #15  
Suspended
 
Join Date: Apr 2003
Location: YYZ
Programs: AE SE, SPG Plat, Hilton Diamond
Posts: 1,867
Originally Posted by Lllahim
--------

Stiffling arrogance. Ask AC to build you an exclusive lounge. They might just do that just for you.
They should. I am such an arrognant traveller....I don't deny it either like other SE's......
Z-man is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.