StandBy Protocol question
Mar 10, 2011 | 7:45 pm
#1
Original Poster
Join Date: Jan 2010
Location: Edmonton, Alberta
Programs: AC *E/PC Gold /BW Diamond/Hertz Gold Plus/SPG Gold/Marriot Silver/ TUMI Alpha
Posts: 1,470
StandBy Protocol question
Scenario:
Confirmed and checked in for 16:30 Flight.
Arrived at airport early, around noon, and asked to be put on Standby for 13:30 Flight. No problem. 16:30 is full so they will waive change fee as they want to get people on other flights to free up the 16:30.
Head to MLL. Approximately 13:00 I ask lounge dragon if Standby cleared. Not yet she says. Check back in 10 minutes.
13:10. Check with lounge dragon (different then 1st). She says there is nothing she can do and it's up to the gate people to sort out. She wouldn't even look at the computer to check.
Told her what the other dragon said and she replies she was New at the job and shouldn't have done any checking for me.
Okay i say. Head to Gate. Get cleared and board flight.
Question: What is the normal protocol you guys follow for Standbys?
Confirmed and checked in for 16:30 Flight.
Arrived at airport early, around noon, and asked to be put on Standby for 13:30 Flight. No problem. 16:30 is full so they will waive change fee as they want to get people on other flights to free up the 16:30.
Head to MLL. Approximately 13:00 I ask lounge dragon if Standby cleared. Not yet she says. Check back in 10 minutes.
13:10. Check with lounge dragon (different then 1st). She says there is nothing she can do and it's up to the gate people to sort out. She wouldn't even look at the computer to check.
Told her what the other dragon said and she replies she was New at the job and shouldn't have done any checking for me.
Okay i say. Head to Gate. Get cleared and board flight.
Question: What is the normal protocol you guys follow for Standbys?
Mar 11, 2011 | 7:41 am
#2
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,700
always check at the gate, never at the lounge.
( Makes for some long walks, somtimes - e.g. at YUL from MLL to gate 51 and back again...)
( Makes for some long walks, somtimes - e.g. at YUL from MLL to gate 51 and back again...)
Last edited by IluvSQ; Mar 11, 2011 at 9:22 am Reason: wrong airport code
Mar 11, 2011 | 10:28 am
#3
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,654
Isn't one of the points of the MLL that they can assist you with any flight issues?
http://www.aircanada.com/en/travelin.../features.html
I guess stand-by is not a 'same-day travel need?'
http://www.aircanada.com/en/travelin.../features.html
Our courteous, knowledgeable team is empowered to assist with your same-day travel needs (including seat assignment and check-in) and trained to ensure your ease and comfort before or between flights.
Mar 11, 2011 | 11:43 am
#4
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, AF-Plat, BA-S, HH-D, MB-G LT Sil, IHG-Dia, Nexus, Global Entry
Posts: 3,997
