Annoyed at AC about TPAC flight
Jan 29, 2011, 10:28 am
#16
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Jan 29, 2011, 10:46 am
#17
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,069
As you know,some of those seats are for pilots in uniform and is a negotiated benefit.
While there have been numerous employees in J in the past,I am of the opinion that there are fewer in J these days based on my personal observations.
While there have been numerous employees in J in the past,I am of the opinion that there are fewer in J these days based on my personal observations.
Jan 29, 2011, 10:53 am
#18
Join Date: Nov 2009
Location: YHZ
Programs: meh
Posts: 524
In my 16 segments in J this year I've seen 3 pilots. Those flights (all A319/2x) have only had a total of 2 empty J seats as well. There seem to be more people paying, LMU-ing or upgrading which has been pushing the staff into Y.
Jan 29, 2011, 11:05 am
#19
Join Date: Jul 2001
Location: YYZ
Programs: AC SE100K, HH G
Posts: 2,454
My anecdotal observations indicate the same. The pilots are there, but it's in their contract, so that's a non-issue in my book. Other staff in J appear to be less common these days.
Jan 30, 2011, 6:45 am
#20
Original Poster
Join Date: Jan 2010
Location: YYC
Programs: AC*E
Posts: 47
Thanks for the feedback.
FYI, I never had a chance to choose points or a discount - I was given the blue card, told to fill out the form and received this response. I think I will write a letter to AC Customer Service now to voice my displeasure with the way this was handled.
Any difference between snail mail versus emailing them?
FYI, I never had a chance to choose points or a discount - I was given the blue card, told to fill out the form and received this response. I think I will write a letter to AC Customer Service now to voice my displeasure with the way this was handled.
Any difference between snail mail versus emailing them?
Jan 30, 2011, 7:02 am
#21
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
With an e mail, they acknowledge your observations with a file number for future reference; with snail mail, you don't have any reference .
With both methods of communication, be prepared for waiting....unless you are SE and have communicated with the SE desk.
With both methods of communication, be prepared for waiting....unless you are SE and have communicated with the SE desk.