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missing miles??!?

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Old Jul 24, 2000 | 5:46 pm
  #1  
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Join Date: Jun 2000
Posts: 87
missing miles??!?

I am missing about 14,000 miles from flying UAL in june. What would I have to do to get the missing miles added to aeroplan? I have the passenger ticket receipt, which lists all my flight numbers and dates.. but im not too sure if I have the boarding passes anymore..

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Old Jul 24, 2000 | 9:47 pm
  #2  
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Join Date: Feb 2000
Location: Ontario
Posts: 2,394
I am not sure how things work with UAL mileage, but if you have an AC e-ticket you simply have to call Aeroplan and they will credit the legs.

I also found that if you have a paper ticket and no boarding pass you are truly out of luck trying to get missing mileage.

By the way I usually find UAL mileage can take up to 30 days to credit.
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Old Jul 25, 2000 | 12:44 am
  #3  
 
Join Date: Jun 2000
Location: YYZ
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A couple of years ago, when I hadn't gotten mileage posted to my Aeroplan account six weeks after the flights, I called the Aeroplan center, and was lucky enough to get a very helpful, friendly, Aeroplan representative. After explaining the situation to her, she asked for the ticket numbers on the bottom of the ticket coupon (passenger copy), and said that the mileage would be credited immediately. It was in my account the next day, saving me from sending in the tickets and boarding passes. This may be the exception, rather then the rule, but it worked. Maybe I just got an extremely helpful rep, but its worth a try. In any case, I'd call UA first to see what they say about the delay, then give AC a call to see if they can speed up the process. Proves again the importance of saving all tickets and boarding passes until mileage is credited.
Good Luck.
bj-21
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