Customer Service in South Africa
Dec 23, 2011, 2:17 am
#16
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
Talking to them? Really? Something tells me you are wasting your time.
I generally receive excellent to outstanding customer service in SA, at least where I am a regular customer of long standing (decades, in some cases). If mistakes are made they are immediately correncted and compensated, when called for.
I can, however, also give examples of exceedingly poor customer service. AVIS SA comes to mind.
Johan
Dec 26, 2011, 10:12 am
#17
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I love South Africa, but I'd hate to generalize about customer service - I have experienced customer service ranging from inefficient and uncaring to superb and excellent. Then again, I have had such ranges of service in many other countries as well. 