Double Tier Credits emails

Old Dec 10, 2023, 4:25 am
  #91  
 
Join Date: Nov 2023
Programs: AerClub
Posts: 8
Tier Credits for my flight on December 6th MUC-DUB posted today, but everything since November 25th is still missing. Any hints how to contact them next week to quickly escalate? I don´t want to wait too long for my concierge only because EI is unable to provide a working IT environment...
BaileAthaCliath is offline  
Old Dec 10, 2023, 5:13 am
  #92  
 
Join Date: Dec 2023
Posts: 20
Same situation here, missing out on concierge, missing 200 tier credit. My advise is to start with a Late Claim Form, and also call. However the person or team that adjust points is not available on the phone.
Beleir is offline  
Old Dec 10, 2023, 5:44 am
  #93  
Original Poster
 
Join Date: Jun 2006
Posts: 5,955
My TPs posted today also although Im not awaiting them to renew Concierge .
DELLAS is offline  
Old Dec 12, 2023, 11:50 am
  #94  
 
Join Date: Oct 2023
Posts: 41
Originally Posted by gjc31
I emailed them to ask if it was a targeted campaign - by the time they reply the promotion will be over 😆
I finally got a response to my email query along the lines of ‘this promotion has now ended’. Er, yeah, I know. It took them nearly *6* weeks to respond. That’s not really good enough is it?
gjc31 is offline  
Old Dec 13, 2023, 10:53 am
  #95  
 
Join Date: Oct 2019
Posts: 243
They seem to be sorting it out . I had credits from 26th Nov posted today
alserire and Beleir like this.
mailliW is offline  
Old Dec 13, 2023, 11:17 am
  #96  
 
Join Date: Aug 2004
Location: Cork or Amsterdam
Programs: HH Gold, GHA Titanium, Iprefer Elite, EI Concierge
Posts: 670
Same here my missing avois and tier credits have now all shown up.
alserire likes this.
sven60035 is offline  
Old Dec 13, 2023, 11:31 am
  #97  
 
Join Date: Dec 2023
Posts: 20
My tiers and avios are in and with that my concierge tier as well. Happy days.
alserire likes this.
Beleir is offline  
Old Dec 13, 2023, 12:48 pm
  #98  
 
Join Date: Nov 2023
Programs: AerClub
Posts: 8
Still missing 80 but the rest was also posted today, might give them another mail/call tomorrow^^
BaileAthaCliath is offline  
Old Dec 13, 2023, 2:21 pm
  #99  
 
Join Date: Oct 2023
Posts: 41
TP and avios from 27 Nov received 🙂
alserire likes this.
gjc31 is offline  
Old Dec 14, 2023, 7:10 am
  #100  
 
Join Date: Oct 2023
Posts: 1
By raising a ticket do you mean submitted the form for missing Avios/TC or some other form?
Proliferate is offline  

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