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Old Dec 10, 2023 | 4:25 am
  #91  
BaileAthaCliath
 
Join Date: Nov 2023
Programs: AerClub
Posts: 8
Tier Credits for my flight on December 6th MUC-DUB posted today, but everything since November 25th is still missing. Any hints how to contact them next week to quickly escalate? I dont want to wait too long for my concierge only because EI is unable to provide a working IT environment...
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Old Dec 10, 2023 | 5:13 am
  #92  
Beleir
 
Join Date: Dec 2023
Posts: 22
Same situation here, missing out on concierge, missing 200 tier credit. My advise is to start with a Late Claim Form, and also call. However the person or team that adjust points is not available on the phone.
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Old Dec 10, 2023 | 5:44 am
  #93  
DELLAS
Original Poster
50 Countries Visited1M40 Nights15 Years on Site
 
Join Date: Jun 2006
Posts: 6,170
My TPs posted today also although Im not awaiting them to renew Concierge .
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Old Dec 12, 2023 | 11:50 am
  #94  
gjc31
10 Countries Visited20 Countries Visited30 Countries Visited40 Countries Visited
 
Join Date: Oct 2023
Posts: 48
Originally Posted by gjc31
I emailed them to ask if it was a targeted campaign - by the time they reply the promotion will be over 😆
I finally got a response to my email query along the lines of this promotion has now ended. Er, yeah, I know. It took them nearly *6* weeks to respond. Thats not really good enough is it?
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Old Dec 13, 2023 | 10:53 am
  #95  
mailliW
5 Years on Site
 
Join Date: Oct 2019
Posts: 290
They seem to be sorting it out . I had credits from 26th Nov posted today
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Old Dec 13, 2023 | 11:17 am
  #96  
sven60035
20 Years on Site
 
Join Date: Aug 2004
Location: Cork or Amsterdam
Programs: HH Gold, GHA Titanium, Iprefer Elite, EI Concierge, FB Plat
Posts: 717
Same here my missing avois and tier credits have now all shown up.
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Old Dec 13, 2023 | 11:31 am
  #97  
Beleir
 
Join Date: Dec 2023
Posts: 22
My tiers and avios are in and with that my concierge tier as well. Happy days.
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Old Dec 13, 2023 | 12:48 pm
  #98  
BaileAthaCliath
 
Join Date: Nov 2023
Programs: AerClub
Posts: 8
Still missing 80 but the rest was also posted today, might give them another mail/call tomorrow^^
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Old Dec 13, 2023 | 2:21 pm
  #99  
gjc31
10 Countries Visited20 Countries Visited30 Countries Visited40 Countries Visited
 
Join Date: Oct 2023
Posts: 48
TP and avios from 27 Nov received 🙂
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Old Dec 14, 2023 | 7:10 am
  #100  
Proliferate
 
Join Date: Oct 2023
Posts: 1
By raising a ticket do you mean submitted the form for missing Avios/TC or some other form?
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