Aircraft change - 321Neo-320 - Aerspace question?
Nov 30, 2022, 4:41 am
#16
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,968
Well there is no row 1 on 321LR so whoever got seats 1ABCD either
1. Managed to get an agent to move them
2. Someone in HQ selected the 4 to be assigned 1ABCD
3. First come first served at in person check in and hope for no show/misconnect
1. Managed to get an agent to move them
2. Someone in HQ selected the 4 to be assigned 1ABCD
3. First come first served at in person check in and hope for no show/misconnect
Dec 23, 2022, 3:57 am
#17
Join Date: Dec 2022
Posts: 4
Same thing happened me on Dec 6th to CDG
Same thing happened me on 06 Dec to CDG. Aircraft change and was plonked into row 2, no empty middle seat although there was sufficient empty seats on board so they could have offered this.
Customer service so far are unable to understand the issue at all, dealing with a "Josie". Currently our exchange is three emails in and so far not a piece of sense has been spoken.
On board the staff didn't even automatically recognise I was AerSpace. So I had to demand a free coffee from them. I got it, but found it embarrassing to actually have to point out that I should not need to pay for it.
Customer service so far are unable to understand the issue at all, dealing with a "Josie". Currently our exchange is three emails in and so far not a piece of sense has been spoken.
On board the staff didn't even automatically recognise I was AerSpace. So I had to demand a free coffee from them. I got it, but found it embarrassing to actually have to point out that I should not need to pay for it.
Dec 25, 2022, 3:21 am
#19
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
Posts: 1,209
This is a recurrent problem and is very poor. EI’s systems should be able to handle this kind of thing. They operated convertible EuroBusiness for years until 2002, so that functionality should still be there. I presume they dont load the seat map with rows 1-4 blocked because they don’t consider AerSpace to be a separate class of travel and they like selling seat selection near the front for a premium? You’d think the extra seats on the 186Y A32N would give them that flexibility compared to the 174Y CEO’s, at least while they have a mixed fleet. But then they charge Economy APD for AerSpace ex-UK, rightly or wrongly, so they must consider it Economy.
Someone at EI does need to get a grip on small things like how AerSpace refreshments work, how Avios bookings are done online, what baggage and seat selections are included and how AerSpace passengers are re-accommodated when there is an aircraft change. None of this would cost money to implement, just a few hours to sit down and run through the customer journey from booking to collecting baggage. They would probably save money with fewer call centre contacts and complains after travel.
Someone at EI does need to get a grip on small things like how AerSpace refreshments work, how Avios bookings are done online, what baggage and seat selections are included and how AerSpace passengers are re-accommodated when there is an aircraft change. None of this would cost money to implement, just a few hours to sit down and run through the customer journey from booking to collecting baggage. They would probably save money with fewer call centre contacts and complains after travel.