Manage My Booking Log In

Old Dec 18, 19, 9:43 am
  #1  
Original Poster
 
Join Date: Jan 2013
Programs: EIGC, HH, BAEC, CC
Posts: 39
Manage My Booking Log In

Anyone have this issue. Have a booking DUB JFK rtn. Requested an upgrade and got an email back to say they are processing it etc and to wait for confirmation. All fine

Since then I when I look at the trip in my account, the return segment (the one I requested the upgrade on) is listed twice and I just get an error if I try to log in to manage my booking.

Anyone come across this?

Thanks

Eoin
Eoin Kilkenny is offline  
Old Dec 18, 19, 9:53 am
  #2  
 
Join Date: Jul 2012
Location: Dublin
Programs: Aer Lingus
Posts: 262
Yes this happens when upgrades are requested. I have no idea why and itís slightly frustrating because you have to call them to make any changes. In my experience once the upgrade is confirmed youíll get a new confirmation email and all will be well. I assume itís due to their very cheap/old IT system but someone else is likely better placed to comment on the reasons.

the good news is that you have a high chance of success if itís DUB-JFK
ferg01 is offline  
Old Dec 18, 19, 10:20 am
  #3  
 
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Silver
Posts: 908
This is expected, your ticket is now no longer under your control.
ROKNA is offline  
Old Dec 18, 19, 11:09 am
  #4  
 
Join Date: Nov 2017
Programs: Aerclub - Concierge, BA - Silver. Avis - Presidents Club
Posts: 445
Literally just off the phone with the concierge line confirming 2 applied comp upgrades. Once I did that they asked me what seats I wanted and I got the email confirmation and then I could access manage my booking on EI. Before that the same as always you get 2 lines for any flight you've applied for an upgrade and it is pending awaiting confirmation.
mccartje is offline  
Old Dec 19, 19, 1:33 am
  #5  
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Join Date: Jan 2013
Programs: EIGC, HH, BAEC, CC
Posts: 39
Thanks all

Glad to know its normal!

Eoin
Eoin Kilkenny is offline  

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