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More abysmal service from EI - Couldn't care less attitude to their 'Guest's -- Farce

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More abysmal service from EI - Couldn't care less attitude to their 'Guest's -- Farce

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Old Jul 7, 2019, 2:46 am
  #16  
 
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
Originally Posted by IrishBoy
https://www.independent.ie/irish-new...-38267381.html

What annoys me the most is their use of Guests ! Another ridiculous phrase from their English COO -- Sad how EI has fallen so far so quickly .. Used to be the gold standard -- not anymore. .. I hope those EU domiciled PAX take them for max. EU compensation..

EI -- Never again ..
What’s the relevance of the COO being English?

Also, all pax are entitled to EU261 protections, not just those domiciled in the EU. If on an EU carrier this protection covers all flights. If on a non EU carrier this protection covers flights departing the EU but not flights originating outwith the EU.
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Old Jul 8, 2019, 9:11 am
  #17  
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Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,740
Originally Posted by mrow
What’s the relevance of the COO being English?
Or the place of domicile of the pax!

EDIT: I just noticed when I bothered to read the rest of your post that you caught that, too!!!

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Old Jul 27, 2019, 8:47 am
  #18  
 
Join Date: Jun 2018
Location: London
Programs: BA Gold, EI Platinum
Posts: 81
Originally Posted by IrishBoy
https://www.independent.ie/irish-new...-38267381.html

What annoys me the most is their use of Guests ! Another ridiculous phrase from their English COO -- Sad how EI has fallen so far so quickly .. Used to be the gold standard -- not anymore. .. I hope those EU domiciled PAX take them for max. EU compensation..

EI -- Never again ..
I really don't see the relevance of the fact that he's "English". The fact that the British purchased Aer Lingus is such a good thing as the Irish have a very laissez-faire approach to customer service, the British are far better at that than we are! Let's hope we rejoin oneworld, get AerClub in order, get proper priority boarding in all airports and so on... things that have already been implemented on BA/most major carriers decades ago.... let's hope EI catches up...
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