Changes to bookings for Reward travel on flights operated by Airline
Partners are permitted via our Customer Services Department only in
respect of date, time, class and service. Such changes may only be made
by the Member or an individual nominated in accordance with Section B.4.6.
If more than one price option is available for a flight, it is not possible to
change the price option chosen by a Member after a booking has been
made. All permitted changes are subject to capacity limitations and may not
be made after the time 24 hours prior to the scheduled departure of the first
flight in the Reward travel itinerary. Unless otherwise stated a per person
fee of £35 will be payable for each permitted change. For the avoidance of
doubt, name changes are not permitted.
G.5.14. The route applicable to a Reward travel booking may be changed
provided that the new route selected would, as at the date the change is
requested, require the redemption of the same amount of Points and/or
cash as was redeemed in making the original booking. Route changes are
only permitted for Reward travel bookings which (other than for the payment
of taxes, fees and charges) are purchased using Points only.
G.5.15. Unless otherwise stated a per person fee of £35 will be charged if
bookings for Reward travel on Airline Partners are cancelled by the Member
prior to departure. Provided a cancellation is made more than 24 hours prior
to the scheduled departure of the first flight in the Reward itinerary the
Points charged for the Reward will be re-credited to the Member's account.
G.5.16. If flight bookings for Reward travel are cancelled by the Member

within 24 hours of departure, Points in respect of the Reward will not be re-
credited to the Member. In the event you are prevented from travelling by an

Event Beyond Your Control we will refund your Points provided you have an
unused Reward, have informed us promptly and provided evidence of the
Event Beyond Your Control and paid the applicable £35 per person fee.