Reservation Fully Refunded - But Not Exit Row Charge
Dec 8, 2019, 11:48 am
#1
Original Poster
Join Date: Jul 2000
Posts: 3,746
Reservation Fully Refunded - But Not Exit Row Charge
A little more complicated than title indicates.
My friend booked a miles ticket through UA (Mileage Plus) with an EI segment. Based on a UA weather waiver, entire itinerary is cancelled and refunded by UA (inclement weather was on the outbound, the EI flight that was cancelled was the inbound.) .
Friend had paid $90 directly to EI for an exit row seat. EI now refuses to refund. I can't find any rules on this on the EI website, anyone know the rules on this?
My friend booked a miles ticket through UA (Mileage Plus) with an EI segment. Based on a UA weather waiver, entire itinerary is cancelled and refunded by UA (inclement weather was on the outbound, the EI flight that was cancelled was the inbound.) .
Friend had paid $90 directly to EI for an exit row seat. EI now refuses to refund. I can't find any rules on this on the EI website, anyone know the rules on this?
Dec 8, 2019, 12:16 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
From the EI website.
"Seat fees are non-refundable."
Unless EI cancelled its flight, your friend is likely SOL. I would take another crack at EI asking that it consider the weather waiver issued by UA. But, EI likely will not budge.
"Seat fees are non-refundable."
Unless EI cancelled its flight, your friend is likely SOL. I would take another crack at EI asking that it consider the weather waiver issued by UA. But, EI likely will not budge.
Dec 11, 2019, 3:00 am
#3
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,741
It will have a bearing on your question - we need to know if the EI flight actually operated as planned.
Did your friend use the Refund Request Form, or how was the refund refusal notified to them?
Last edited by irishguy28; Dec 11, 2019 at 3:07 am
Dec 28, 2019, 6:26 pm
#5
Original Poster
Join Date: Jul 2000
Posts: 3,746
After being told "no refund" twice by the phone reservation number, Twitter support agreed to refund the charge.