Originally Posted by
BigFlyer
Based on a UA weather waiver, entire itinerary is cancelled and refunded by UA (inclement weather was on the outbound, the EI flight that was cancelled was the inbound.) .
Can you clarify whether the EI flight in question was cancelled, or whether it was just that your friend's ticket including that flight was voluntarily cancelled?
It will have a bearing on your question - we need to know if the EI flight actually operated as planned.
Did your friend use the
Refund Request Form, or how was the refund refusal notified to them?