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Aegean cancelling flights, not informing passengers

Aegean cancelling flights, not informing passengers

Old Mar 22, 20, 7:29 am
  #1  
Original Poster
 
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
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Aegean cancelling flights, not informing passengers

Hi there,

All of my flights with Aegean have been cancelled. There was no email or text notifications, and no rebooking or cancellation options offered...
DrHalxx is offline  
Old Mar 22, 20, 7:35 am
  #2  
 
Join Date: Mar 2009
Posts: 45
An email should come. It arrived to me for my flights. Check your spam folder or go online on “manage my booking” and check. There are options to change the flights or ask for a refund voucher
MerNion is offline  
Old Mar 22, 20, 7:56 am
  #3  
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Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 496
All flights disappeared from "my bookings"!
DrHalxx is offline  
Old Mar 22, 20, 8:08 am
  #4  
 
Join Date: Mar 2009
Posts: 45
Don't you have the booking number in the email? Try manually to find the booking with the booking number and your last name then
MerNion is offline  
Old Mar 22, 20, 8:56 am
  #5  
 
Join Date: Mar 2015
Location: GVA
Programs: A3 *G, LX *S, AF *S
Posts: 378
Just received an email for flights booked in April.
Now let's see how this cash refund goes
Carpacchio is online now  
Old Mar 22, 20, 11:26 am
  #6  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Gold, A3 Gold
Posts: 5,178
My bookings with canceled flights still appear in my flights overview. However it does show a banner at the top saying the flight has been canceled and that I should call in for rebooking options.
Xandrios is offline  
Old Mar 24, 20, 7:21 am
  #7  
 
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 1,818
Yesterday (after reading this thread) I received an email stating my flights on April 21 and 25 were cancelled. I tried calling the Athens Call Center on Skype (I am in Qatar at the moment) but the recording said to call later if my flight was not in the next 8 days. Going to Cyprus is an obvious no-no at this time. I am still healthy and "negative" and working from home teaching on-line. We are living in interesting, fluid and dynamic times. As a Physics Prof once said to my E&M class: "We all live in a world of flux."

To be continued
yurtripper likes this.
tmac100 is offline  
Old Mar 24, 20, 11:55 am
  #8  
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Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
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I receive an email outlining my flight itinerary May 1, LHR-ATH-JTR-FRA. No mention that the flights are cancelled. Just my itinerary. What does this mean?
djjaguar64 is offline  
Old Mar 24, 20, 3:28 pm
  #9  
 
Join Date: Oct 2017
Programs: Miles & Bonus (A3), Miles & More (LH)
Posts: 114
In case of any interest to you I have noticed that Aegean has started uploading the W21 schedule as of earlier today.
Xandrios likes this.
Alexandros Bravos is offline  
Old Mar 25, 20, 3:18 am
  #10  
 
Join Date: Oct 2009
Location: AMS / ATH
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Originally Posted by djjaguar64 View Post
I receive an email outlining my flight itinerary May 1, LHR-ATH-JTR-FRA. No mention that the flights are cancelled. Just my itinerary. What does this mean?
Typically this means that a schedule change has happened. Make sure that you check your itinerary online and verify the dates and times. I've seen this in the past when the time moved by a few minutes.
Xandrios is offline  
Old Mar 25, 20, 3:21 am
  #11  
 
Join Date: Apr 2018
Programs: *G, OW Sapphire, HH D
Posts: 8
My flights for May have been cancelled as well and I did not receive any notifications from Aegean. It seems that there is only a possibility to apply for a voucher online. No signs of refund options. Stay tuned..
Bassprofessor is offline  
Old Mar 25, 20, 4:31 am
  #12  
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Join Date: Nov 2012
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Concerning the lack of emails it seems a widespread problem. Basically the GDS (Altea/Amadeus) does not handle the massive cancellations properly as it was not built to do this. So on that a bit of leniency from us should be expected.
fransknorge is offline  
Old Mar 26, 20, 4:49 am
  #13  
 
Join Date: Jun 2006
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Originally Posted by Alexandros Bravos View Post
In case of any interest to you I have noticed that Aegean has started uploading the W21 schedule as of earlier today.
This is to facilitate forward date changes as customers were complaining they could not change to a future date after Summer.
DELLAS is offline  
Old Mar 29, 20, 6:27 pm
  #14  
 
Join Date: May 2013
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Originally Posted by MerNion View Post
An email should come. It arrived to me for my flights. Check your spam folder or go online on “manage my booking” and check. There are options to change the flights or ask for a refund voucher
Seems a bit cheeky to offer a voucher for a cancellation by the airline, but maybe they are still working on this and will offer better options...
TravellingSalesman is offline  
Old Apr 23, 20, 1:06 am
  #15  
 
Join Date: Apr 2020
Programs: None
Posts: 44
My flight got preponed by 5 minutes and the bookings no longer show on the app. However, when I manually enter the details, I can see the booking there. The only thing is that I am now unable to modify the booking online. Website says that it would take them 45-60 days to reply to my email.

So, OP try manually entering the flight details. You should see your booking there.
krishansy is offline  

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