Aegean cancelling flights, not informing passengers
Mar 22, 2020, 7:29 am
#1
Original Poster
Join Date: Apr 2012
Location: LON, ATH
Programs: A3*G, BA Gold, OA Gold (in memoriam), Hertz #1 Gold
Posts: 548
Aegean cancelling flights, not informing passengers
Hi there,
All of my flights with Aegean have been cancelled. There was no email or text notifications, and no rebooking or cancellation options offered...
All of my flights with Aegean have been cancelled. There was no email or text notifications, and no rebooking or cancellation options offered...
Mar 22, 2020, 11:26 am
#6
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
My bookings with canceled flights still appear in my flights overview. However it does show a banner at the top saying the flight has been canceled and that I should call in for rebooking options.
Mar 24, 2020, 7:21 am
#7
Join Date: Dec 2005
Location: Middle Earth, and often worse
Programs: BAEC Silver, A3 Gold
Posts: 2,220
Yesterday (after reading this thread) I received an email stating my flights on April 21 and 25 were cancelled. I tried calling the Athens Call Center on Skype (I am in Qatar at the moment) but the recording said to call later if my flight was not in the next 8 days. Going to Cyprus is an obvious no-no at this time. I am still healthy and "negative" and working from home teaching on-line. We are living in interesting, fluid and dynamic times. As a Physics Prof once said to my E&M class: "We all live in a world of flux."
To be continued
To be continued
Mar 25, 2020, 3:18 am
#10
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,340
Typically this means that a schedule change has happened. Make sure that you check your itinerary online and verify the dates and times. I've seen this in the past when the time moved by a few minutes.
Mar 25, 2020, 3:21 am
#11
Join Date: Apr 2018
Programs: *G, OW Sapphire, HH D
Posts: 12
My flights for May have been cancelled as well and I did not receive any notifications from Aegean. It seems that there is only a possibility to apply for a voucher online. No signs of refund options. Stay tuned..
Mar 25, 2020, 4:31 am
#12
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,699
Concerning the lack of emails it seems a widespread problem. Basically the GDS (Altea/Amadeus) does not handle the massive cancellations properly as it was not built to do this. So on that a bit of leniency from us should be expected.
Mar 26, 2020, 4:49 am
#13
Join Date: Jun 2006
Posts: 5,900
Mar 29, 2020, 6:27 pm
#14
Join Date: May 2013
Location: YYZ/YTZ/YUL
Programs: BA Gold, TK Elite
Posts: 1,558
Seems a bit cheeky to offer a voucher for a cancellation by the airline, but maybe they are still working on this and will offer better options...
Apr 23, 2020, 1:06 am
#15
Join Date: Apr 2020
Programs: None
Posts: 45
My flight got preponed by 5 minutes and the bookings no longer show on the app. However, when I manually enter the details, I can see the booking there. The only thing is that I am now unable to modify the booking online. Website says that it would take them 45-60 days to reply to my email.
So, OP try manually entering the flight details. You should see your booking there.
So, OP try manually entering the flight details. You should see your booking there.