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A3 Letter for "free flight" due to service issue onboard

A3 Letter for "free flight" due to service issue onboard

Old Dec 7, 18, 10:03 am
  #1  
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Join Date: Dec 2007
Programs: A3*G
Posts: 136
A3 Letter for "free flight" due to service issue onboard

Hi,

We travelled ATH-BRU a few weeks ago, in business class (upgraded using our Upgrade Coupons ... we are both A3 Gold). We both (actually, everyone seated in business class) received an apology from the Service Director because there was no curtain fitted on the a/c to segregate the business class rows, and we all were handed an Aegean letter acknowledging the service deficiency, and offering a free (one-way) ticket to any destination on the A3/OA network within the next year.

Has anyone used these before, do they really work? I sort of wonder because it is just a photocopied form-letter, not something like an accountable MCO, and not even serial-numbered or anything. Is it linked to our original File Reference somewhere? (Not sure it would be, it doesn't say anything about having the File Reference to redeem.)

T.I.A. for any pointers!
RocketmanBRU is offline  
Old Dec 7, 18, 10:13 am
  #2  
 
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 6,544
A3 gives these letters to passengers whose flights were substantially delayed, irrespective of whose fault it was. There is a thread dealing with that, you'd have to search for it to see what kind of experiences people had. Very briefly, there are some "problems" associated to these trips such as extra seat availability needed, payment of taxes and twelve months validity. I'm not a snob but I never used two such "coupons", the first one because I had no free time to squeeze a private one way flight in my calendar and the second one because I simply... lost it somewhere on my desk (I know, I know, but it would have taken me a day of archeological excavations to find it )
KLouis is offline  
Old Dec 7, 18, 2:37 pm
  #3  
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Join Date: Jun 2016
Location: OTP/KRK
Programs: M&M FTL, Flying Blue Silver, Miles+Bonus Gold, BAEC Blue
Posts: 587
The thread @KLouis is talking about:
When does Aegean open R space (free flights)? All flights show R0
GBobon is offline  
Old Dec 10, 18, 12:21 pm
  #4  
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Join Date: Dec 2007
Programs: A3*G
Posts: 136
Thanks ... both threads helpful. One more question about these letters. If I do manage to use one, would it still count as an A3 segment for the purpose of reduced threshold for Gold re-qualification?
RocketmanBRU is offline  
Old Dec 10, 18, 4:08 pm
  #5  
 
Join Date: Nov 2015
Programs: A3*G
Posts: 72
Originally Posted by RocketmanBRU View Post
Thanks ... both threads helpful. One more question about these letters. If I do manage to use one, would it still count as an A3 segment for the purpose of reduced threshold for Gold re-qualification?
No and no miles either.
Arrivals is offline  
Old Dec 17, 18, 5:58 am
  #6  
 
Join Date: Nov 2017
Programs: A3 Gold, FTL
Posts: 38
I just want to share my experience with this letter.
I had a flight with my friend in C and the curtain was missing so we received the letter. The flight was an upgraded eco flight with 2 vouchers.
So we tried to get 2 flights in the same plane with this letter in C again. My friend got confirmation really early. But i was on the waiting list until 3 hours before the flight i got the call the flight is confirmed.
I checked the available booking classes so i was not that nervous. The flight had 2 rows C with only one Seat empty.
1nsane is offline  

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