My incidents....an innovation?
Nov 25, 2018, 1:20 am
#1
Original Poster
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
My incidents....an innovation?
I've never seen an airline do this before. If you click on 'Help & Contact' you'll now see your name in a drop-down box (shown circled in red). If you click on this you can now access history of all your written contact with Aegean Customer Services.
Aegean's IT department is really doing great things....apart from the relatively new seat payment section of course!
Aegean's IT department is really doing great things....apart from the relatively new seat payment section of course!
Nov 25, 2018, 1:36 pm
#3
Join Date: Jul 2005
Location: 39000ft
Posts: 956
Nope, not to me at least. You can see the "category" of the incident and some "tags" that A3 uses. For example, my latest complaint about seat policy was marked under "check-in" "seat assignment". I am a bit surprised that it is missing one of my serious complaints that was escalated.
