Mar 2, 2015, 1:12 pm
Last edit by: NWIFlyer
Known issues with retro claim
Gold/Silver M&B Seat Upgrade Coupon
Sectors upgraded with Gold seat upgrade coupon are rebooked into I. Early upgrades did not credit automatically and had to be reclaimed, usually by telephone. As of May 2015, auto-crediting generally appears to work. See http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1632081-seat-upgrade-coupons.html for details.
Non-air miles
The retro claim for non-air miles (like booking.com) was lost in the system upgrade. There is currently no online tool to retro claim these miles.
Gold/Silver M&B Seat Upgrade Coupon
Sectors upgraded with Gold seat upgrade coupon are rebooked into I. Early upgrades did not credit automatically and had to be reclaimed, usually by telephone. As of May 2015, auto-crediting generally appears to work. See http://www.flyertalk.com/forum/aegean-airlines-miles-bonus/1632081-seat-upgrade-coupons.html for details.
Non-air miles
The retro claim for non-air miles (like booking.com) was lost in the system upgrade. There is currently no online tool to retro claim these miles.
Issues with retro claim
Nov 27, 2014, 6:22 pm
#1
Original Poster
Join Date: Oct 2010
Location: YOW
Programs: TK*S, SPG Gold
Posts: 714
Issues with retro claim
I have a few AC segments which I entered into the retro claim function last month which still haven't posted. A bit frustrating as I don't know where the boarding passes are anymore.
While I've often had to retro claim miles in the past, I've never had any issues. Anyone else having problems?
Based on the earnings chart these flights should have earned, though the mileage would be minimal.
While I've often had to retro claim miles in the past, I've never had any issues. Anyone else having problems?
Based on the earnings chart these flights should have earned, though the mileage would be minimal.
Nov 27, 2014, 11:58 pm
#2
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
I have a few AC segments which I entered into the retro claim function last month which still haven't posted. A bit frustrating as I don't know where the boarding passes are anymore.
While I've often had to retro claim miles in the past, I've never had any issues. Anyone else having problems?
Based on the earnings chart these flights should have earned, though the mileage would be minimal.
While I've often had to retro claim miles in the past, I've never had any issues. Anyone else having problems?
Based on the earnings chart these flights should have earned, though the mileage would be minimal.
Humm, seems like AC is now the new problem child after UA?
I see UA now posted to A3 within a week, but 3+ weeks after my first AC flight still not posting....
Jan 8, 2015, 1:12 am
#4
Join Date: Dec 2011
Location: San Francisco
Programs: Amex MR, SPG Gold, HHonors Gold, AS MVP
Posts: 518
I am also having an issue with an Air Canada flight not posting, but I must be stupid because I can't see any way to even enter an AC flight on the retro claim form. The only airline in the drop-down box is Aegean. I'm stumped.
Jan 8, 2015, 2:43 am
#5
Join Date: Jan 2015
Programs: M&M, M&B
Posts: 1
Since months I am trying to claim my miles for LH flights. No way. With the old web page, my claims were simply ignored. With the new page, I have the same issue that I cannot chose an airline except Aegean. Of course, my flights were eligible for miles.
I think, A3 changed (had to change?) their customer politics. I will think twice if it is worth to credit miles to A3 and loose them in future...
I think, A3 changed (had to change?) their customer politics. I will think twice if it is worth to credit miles to A3 and loose them in future...
Jan 8, 2015, 6:17 am
#7
Join Date: Oct 2014
Location: BRU
Programs: A3 *G
Posts: 52
Since months I am trying to claim my miles for LH flights. No way. With the old web page, my claims were simply ignored. With the new page, I have the same issue that I cannot chose an airline except Aegean. Of course, my flights were eligible for miles.
I think, A3 changed (had to change?) their customer politics. I will think twice if it is worth to credit miles to A3 and loose them in future...
I think, A3 changed (had to change?) their customer politics. I will think twice if it is worth to credit miles to A3 and loose them in future...
I'm escalating this to the Team Leader @ Miles and Bonus..
Jan 9, 2015, 3:56 am
#8
Join Date: Dec 2014
Location: HEL
Programs: AY+Plat
Posts: 862
Well...I've been waiting for now 73 days for 4 LH flights, after every phone call, I've been told that the miles will be in account within 1 or 2 weeks...but.....let's see if what you've been told comes out to be true...
Jan 14, 2015, 8:07 pm
#13
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,566
They don't, indeed, list all airports in the world, and this has been so since many years and not since the new site for M&B. Previous experience says that when you do your retroclaim by calling them and you do tell them about that, a few days later the missing airport is added to the list.
Jan 14, 2015, 9:30 pm
#14
Join Date: Jun 2014
Posts: 7
They don't, indeed, list all airports in the world, and this has been so since many years and not since the new site for M&B. Previous experience says that when you do your retroclaim by calling them and you do tell them about that, a few days later the missing airport is added to the list.
Jan 16, 2015, 11:13 am
#15
Join Date: Dec 2007
Location: ZRH
Programs: A3*G, BA silver, HH Gold
Posts: 44
I did another retroclaim on my LH flights CPH-FRA-HND from end of october. Entering the correct date returned an error for duplicate claim, so I used the old trick(?) and changed the day to the next day. Now 2 days later I got my miles.