A3 "Customer Service" does not respond
Aug 8, 2014, 8:37 pm
#1
Original Poster
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
A3 "Customer Service" does not respond
Long story short:
I had two flights on Air Canada in H class (100% mileage credit) with the ticket to prove it. For some reason, these credited in S class (25% mileage credit) to my A3 account.
I have tried to address this with them:
Is there any way to actually reach these people? Or is that par for the course with their "customer service"?
I had two flights on Air Canada in H class (100% mileage credit) with the ticket to prove it. For some reason, these credited in S class (25% mileage credit) to my A3 account.
I have tried to address this with them:
- Self service on the web site: does not work, tells me that this has already been credited.
- Filled out the web form with all relevant details: no reply
- Sent all details to Miles & Bonus email address: no reply
Is there any way to actually reach these people? Or is that par for the course with their "customer service"?
Aug 8, 2014, 9:01 pm
#2
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Have you thought of the fact that BC and Athens are in different time zones? Ten hours to be precise!
Only indirectly related to the OP's question: I've noticed that the very vast majority of people complaining about miles not credited or mis-credited were AC passengers? Would this not imply that the "problem" is to be found at AC (and their IT system) and not at A3? I can't think of an anti-Canadian attitude of a Greek airline...
Only indirectly related to the OP's question: I've noticed that the very vast majority of people complaining about miles not credited or mis-credited were AC passengers? Would this not imply that the "problem" is to be found at AC (and their IT system) and not at A3? I can't think of an anti-Canadian attitude of a Greek airline...
Last edited by KLouis; Aug 8, 2014 at 10:05 pm
Aug 8, 2014, 10:36 pm
#3
Original Poster
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
Only indirectly related to the OP's question: I've noticed that the very vast majority of people complaining about miles not credited or mis-credited were AC passengers? Would this not imply that the "problem" is to be found at AC (and their IT system) and not at A3? I can't think of an anti-Canadian attitude of a Greek airline...
Aug 9, 2014, 3:07 am
#5
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Sure, but what difference does that make if weeks have passed without a reply?
I have not assumed any "attitude" on any side. It is also quite possible that there is an issue with the IT systems on one side or in the way they interact. But in any case, I would first have to contact A3 "customer service", which seems to be impossible.
I have not assumed any "attitude" on any side. It is also quite possible that there is an issue with the IT systems on one side or in the way they interact. But in any case, I would first have to contact A3 "customer service", which seems to be impossible.
Only one thing you can do, be patient (and, also, perhaps try to use that device called telephone).
Last edited by KLouis; Aug 9, 2014 at 3:15 am
Aug 9, 2014, 7:50 am
#6
Original Poster
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
I assumed, from what you wrote before, that you've been trying to call them and they never answer the phone. After reading your second post, I guess what you really meant is that you've never actually called them (believe me, they always answer the phone from 8 am to 8 pm Greek time) but you're complaining for not getting an answer to your email.
Only one thing you can do, be patient (and, also, perhaps try to use that device called telephone).
Only one thing you can do, be patient (and, also, perhaps try to use that device called telephone).
So bottomline: the only reliable way to contact these guys is calling?
Aug 9, 2014, 7:54 am
#7
Original Poster
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
I credited 46 AC flights to A3 over the last twelve months. One flight did not post, but that was fixed through the online tool. So this is the first real problem that I have. YMMV.
Aug 9, 2014, 8:20 am
#9
Original Poster
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
1st flight was mainline, 2nd flight Air Canada Express (Jazz). With my travel patterns, the largest plane I typically see is an E190.
Aug 14, 2014, 6:47 pm
#11
Original Poster
Join Date: Jul 2002
Location: Victoria, BC
Programs: UA 1k, AA Exec Plt 2MM, HH Diamond, *wood Gold, disgruntled Amex Ex-Centurion
Posts: 584
Lesson learned: anything but a telephone call is useless, so I will give them a call.
Aug 19, 2014, 12:02 pm
#12
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
That being said, I had A3 trash my suitcase last month and other than one email from them, I have heard nothing further. Is that typical?
Aug 19, 2014, 8:35 pm
#13
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Agreed. At least A3 picks up the phone at Customer Service in Greece rather than outsourced OCC that I can't understand a word or they don't give a hoot why you are calling.
That being said, I had A3 trash my suitcase last month and other than one email from them, I have heard nothing further. Is that typical?
That being said, I had A3 trash my suitcase last month and other than one email from them, I have heard nothing further. Is that typical?