Total Tier Miles Missing but Total Award Miles Missing
May 31, 2013 | 9:23 pm
#1
Original Poster
Join Date: Feb 2009
Posts: 60
Total Tier Miles Missing but Total Award Miles Missing
Hi all,
I have logged onto the account summary page and this is what I get
Account Summary:
Total Tier Miles:0
Total Award Miles:21246
This is just a summary of my account activities.
Total of 12 activities
Page 1/1
No. Activity Date Flight Class Activity Description Award Miles Tier Miles
1 29.05.2013 - - - Card Upgrade 0 0
2 26.05.2013 SQ0228 H MEL - SIN Melbourne-Singapore 3752 3752
3 17.05.2013 SQ0227 H SIN - MEL Singapore-Melbourne 3752 3752
4 29.10.2012 OZ0751 H ICN - SIN Seoul-Singapore 2304 2304
.....
Do I have cause to be concerned that my tier miles have disappeared from my account? Do I need to speak to Aegean?
I have logged onto the account summary page and this is what I get
Account Summary:
Total Tier Miles:0
Total Award Miles:21246
This is just a summary of my account activities.
Total of 12 activities
Page 1/1
No. Activity Date Flight Class Activity Description Award Miles Tier Miles
1 29.05.2013 - - - Card Upgrade 0 0
2 26.05.2013 SQ0228 H MEL - SIN Melbourne-Singapore 3752 3752
3 17.05.2013 SQ0227 H SIN - MEL Singapore-Melbourne 3752 3752
4 29.10.2012 OZ0751 H ICN - SIN Seoul-Singapore 2304 2304
.....
Do I have cause to be concerned that my tier miles have disappeared from my account? Do I need to speak to Aegean?
Jun 3, 2013 | 9:15 am
#2
Join Date: Jan 2006
Location: YOW
Programs: AC, PD First, SPG Plat
Posts: 27
I am having the same issue. Since someday last week the tier miles are shown as 0 while the award miles are still there (and no tier miles were supposed to expire until september).
Good to know that I am not the only one affected by this. I am still hoping they will fix this on their own. On the other hand, I am waiting for miles to post to my account and may need to give them a call soon anyway
Good to know that I am not the only one affected by this. I am still hoping they will fix this on their own. On the other hand, I am waiting for miles to post to my account and may need to give them a call soon anyway
Jun 8, 2013 | 8:35 pm
#7
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,587
Jul 26, 2013 | 2:13 pm
#8
Join Date: May 2013
Posts: 189
This happens around late European hours daily. The tier miles shows '0' on everyone's account as A3 system scans for expired tier miles and then deletes them, and then they upgrade cards. But yes, the '0' tier miles you shouldn't be worried unless you know something is expiring soon. So it is normal to see 0 tier miles around late European times.
