What am I doing wrong?
Jun 8, 2022, 5:33 pm
#1
Original Poster
Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Silver
Posts: 1,852
What am I doing wrong?
I want to change the date of a hotel booking. I am signed into my account, go to manage my booking, click on rebook this hotel. Choose my new dates for the same hotel as previously booked. Afer choosing the dates I click on validate, and what pops up, a notice asking me to join Accor to get the members rate. It gives me no other option. What the heck?
Jun 9, 2022, 8:19 am
#2
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I want to change the date of a hotel booking. I am signed into my account, go to manage my booking, click on rebook this hotel. Choose my new dates for the same hotel as previously booked. Afer choosing the dates I click on validate, and what pops up, a notice asking me to join Accor to get the members rate. It gives me no other option. What the heck?
Jun 9, 2022, 8:57 am
#3
Original Poster
Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Silver
Posts: 1,852
Yep, ok, may try a few of your ideas. Of course I guess the best course is to do a new booking and cancel the previous one, which I don't mind doing, but it is of course more time consuming. If their rebook is not going to work then they should take it down. I have often wondered if working with Accor IT is left to those that know absolutely nothing about how to run a successeful IT program.
Jun 10, 2022, 12:20 am
#4
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,927
Yep, ok, may try a few of your ideas. Of course I guess the best course is to do a new booking and cancel the previous one, which I don't mind doing, but it is of course more time consuming. If their rebook is not going to work then they should take it down. I have often wondered if working with Accor IT is left to those that know absolutely nothing about how to run a successeful IT program.
Jun 10, 2022, 9:49 am
#5
Original Poster
Join Date: Aug 2006
Location: Vancouver, BC
Programs: UA MM *Gold, Accor Silver
Posts: 1,852
This was for a future booking way down the road. I just made a new booking and canceled the old one. Again, what a waste of time. I am starting to move away from Accor. I will use up my 33,000 points and then I am out of here. Have decided to go back and stay at quaint European hotels that still offer the flavor of the past. I don't really care that I won't get a gift, won't be upgraded, or get a free meal, or be able to access a lounge, those things mean nothing to me as opposed to so many members on here that think that what they get as extras is part of life.
Jun 11, 2022, 5:58 am
#6
Join Date: May 1998
Location: australia
Posts: 5,762
This was for a future booking way down the road. I just made a new booking and canceled the old one. Again, what a waste of time. I am starting to move away from Accor. I will use up my 33,000 points and then I am out of here. Have decided to go back and stay at quaint European hotels that still offer the flavor of the past. I don't really care that I won't get a gift, won't be upgraded, or get a free meal, or be able to access a lounge, those things mean nothing to me as opposed to so many members on here that think that what they get as extras is part of life.