Received Loyalty Satisfaction Email but website link keeps crashing
Nov 16, 2018, 7:46 am
#1
Original Poster
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA 1K, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,657
Received Loyalty Satisfaction Email but website link keeps crashing
Accor really has some issues! If they send me a loyalty satisfaction survey maybe they should make sure that the company they give this to to run actually has the capability to set of a darn website! Got a survey yesterday and all day yesterday it said it was too busy and today it keeps locking up between questions and then won't refresh. Not really a way to fully understand how customers feel about your program and then in addition to that they piss us off with a crappy implementation! 
I think its a company called Vivaxis which Accor should kick to the curb!
I think its a company called Vivaxis which Accor should kick to the curb!
Nov 16, 2018, 3:34 pm
#2
Join Date: Oct 2004
Location: Anywhere but home
Programs: UA 1K/MM, DL GM/MM, HH Dia, PC Plat, MR Gold, ALL Sil,
Posts: 4,556
I assume if you try now, there won't be any problems. It probably crashed because many people were trying to complete the survey at the same time.
I just completed the survey, it took about 15 minutes. It focused on my satisfaction with the LeClub program, and how important certain benefits were to me. I liked that it asked how often the benefits were provided, because that's one of my biggest frustrations with the program: inconsistency in delivery of benefits.
I just completed the survey, it took about 15 minutes. It focused on my satisfaction with the LeClub program, and how important certain benefits were to me. I liked that it asked how often the benefits were provided, because that's one of my biggest frustrations with the program: inconsistency in delivery of benefits.
Nov 17, 2018, 3:46 am
#3
Join Date: Feb 2009
Location: Netherlands
Programs: SQ S, IHG Diamond/Amb, Accor S
Posts: 703
I managed to complete the survey but it took me at least 1.5 hours and I had to reload web pages at least a dozen times. Loading of the screens took so long that in the meantime I was able to do things for work. There is no progression meter shown so you have no clue how many more questions to expect. When I finally got the message that I had completed the survey I made a screen shot of that page which I can use in case the 500 points do not post.
Nov 19, 2018, 1:35 am
#6
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
Funny, I started the survey on Friday. Ended up forgetting that I had a page loading and left for the weekend. Came back into work this morning and finished it off.
I actually think the website issue was quite appropriate - you’d be shocked if any piece of technology associated with Accor worked properly.
I actually think the website issue was quite appropriate - you’d be shocked if any piece of technology associated with Accor worked properly.
Dec 5, 2018, 9:35 am
#7
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards, Amy
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards, Amy
Dec 5, 2018, 9:37 am
#8
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Dear members,
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards, Amy
Many of you have received a loyalty satisfaction survey from us. Unfortunately, here has been a technical problem with the link that prevented you from accessing to the website.
Please be ensured that this problem has now been resolved and you can now participate !
As a kind reminder, the survey is on until December 9th
Kind regards, Amy
Dec 5, 2018, 2:28 pm
#11
Join Date: Jul 2007
Location: Luxembourg
Programs: KLM/AF Platinum for life, IHG Platinum, Accor Platinum
Posts: 1,026
I received two mails from Accor today (morning and evening) with various specials. The morning one complained something about my credentials were invalid, even though I was logged in. The second one told me that the special had expired, on a mail sent today?!