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Seeker by Le Club - a biometric experiment

Seeker by Le Club - a biometric experiment

Old Jul 3, 18, 4:14 am
  #1  
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Seeker by Le Club - a biometric experiment

AccorHotels wants to read its guests’ minds—and their heart rate and EEG and galvanic skin response, too.The company teamed up with Toronto-based agency Cossette and digital experience creators The Mill to develop an immersive sensory experience that will hopefully reveal what guests want in a vacation before they do. The program, called Seeker by Le Club AccorHotels, is being unveiled as Le Club, AccorHotels’ loyalty program, merges with the Fairmont President’s Club, Raffles Ambassadors, and Swissôtel Circle. They wanted a unique way to let incoming loyal guests know that they would be able to continue offering very personalized service—and what better way to do that then to read their minds?
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Old Jul 3, 18, 9:23 am
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The timing is perfect.
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Old Jul 4, 18, 3:47 am
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they can't even fix their booking system and now this???
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Old Jul 4, 18, 4:53 am
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Originally Posted by orson_y View Post
they can't even fix their booking system and now this???

We can now read your mind and tell you where you should go! Oh, sorry you can't book that though, our IT systems don't work.
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Old Jul 4, 18, 1:04 pm
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AccorHotels wants to read its guests’ minds—and their heart rate and EEG and galvanic skin response, too.The company teamed up with Toronto-based agency Cossette and digital experience creators The Mill to develop an immersive sensory experience that will hopefully reveal what guests want in a vacation before they do. The program, called Seeker by Le Club AccorHotels, is being unveiled as Le Club, AccorHotels’ loyalty program, merges with the Fairmont President’s Club, Raffles Ambassadors, and Swissôtel Circle. They wanted a unique way to let incoming loyal guests know that they would be able to continue offering very personalized service—and what better way to do that then to read their minds?
(bolding mine)

I know this idea it utterly ridiculous, but you could even achieve this by having long-time, motivated, well-trained employees who are encouragesd and empowered to provide excellent customer service.

I wonder whether their state-of-the-art technology can detect my increased blood pressure when dealing with Accor's customer service and front desk staff who refuse to honor elite benefits?
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Old Jul 5, 18, 1:53 am
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Originally Posted by starflyergold View Post
As I am a little curious, I tried the program "Seeker".
I must not be good guinea pig, because the destinations that have been proposed to me do not suit me at all.
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Old Jul 5, 18, 9:05 am
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What utter nonsense.

Just have a working website. Like the competition do.

CT
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