Red hot rate for 1 adult only?
Apr 22, 2018, 2:55 am
#1
Original Poster
Join Date: Apr 2018
Posts: 6
Red hot rate for 1 adult only?
Hey experts,
I was trying to book Pullman Arcadia Phuket from 23-26/4. When I booked for 1 adult, it showed red hot rate (Deluxe Room) of roughly 400$ (I'm an Accor Plus). However, when I keyed in 2 adults, the red hot rate disappeared and the new rate which was another 120$ plus showed up.
Assuming this was a system glitch, I made a call to Accor (the instant call back feature) to enquire. The call lady told me she would call the resort to book for me at that red hot rate, but after several minutes on hold, she got back and told me that the hotel was not sure whether they could book the room for 2 adults at that hot red rate. She asked me to call directly to the hotel to further enquire which I rejected. At that price range, there are good alternatives (the Renaissance for example). The reason I was looking at Pullman was because I'm an Accor Platinum member (and Plus) and this is definitely not the experience I am expecting (the call lady was nice though).
Has anyone experienced the same thing (Red Hot Rate for 1 adult, not 2) or is it just me? or just this resort?
Keen to hear your thoughts.
Thanks
Nam
I was trying to book Pullman Arcadia Phuket from 23-26/4. When I booked for 1 adult, it showed red hot rate (Deluxe Room) of roughly 400$ (I'm an Accor Plus). However, when I keyed in 2 adults, the red hot rate disappeared and the new rate which was another 120$ plus showed up.
Assuming this was a system glitch, I made a call to Accor (the instant call back feature) to enquire. The call lady told me she would call the resort to book for me at that red hot rate, but after several minutes on hold, she got back and told me that the hotel was not sure whether they could book the room for 2 adults at that hot red rate. She asked me to call directly to the hotel to further enquire which I rejected. At that price range, there are good alternatives (the Renaissance for example). The reason I was looking at Pullman was because I'm an Accor Platinum member (and Plus) and this is definitely not the experience I am expecting (the call lady was nice though).
Has anyone experienced the same thing (Red Hot Rate for 1 adult, not 2) or is it just me? or just this resort?
Keen to hear your thoughts.
Thanks
Nam
Apr 23, 2018, 3:09 am
#3
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
It's also showing those specs for me for a night in Brisbane next week whereas 1 person acquires Red Hot Room rate of $86 / night but for 2 persons the rate is Standard at $148. I certainly haven't seen this happen before at any of the Red Hot Room rates I have previously booked so will just turn up as usual ( we never arrive at the same time anyhow due to different work schedules) and see what happens I guess !!
Apr 23, 2018, 3:21 am
#4
Original Poster
Join Date: Apr 2018
Posts: 6
@sycokid
I certainly can go ahead, book for 1 person and show up with 2. However, it I get surcharge, that defeats the purpose of booking red hot rate and engenders unnecessary uncertainties, and it does not make sense to me because the room can accompany 2 persons (except for a handful of countries where 2-person booking bears a different tax charge, which is not the case here). By the way, Accor is loading Private Sale for Accor Plus members right now (book before May 3) for stays from May 16, just in case it is helpful.
I certainly can go ahead, book for 1 person and show up with 2. However, it I get surcharge, that defeats the purpose of booking red hot rate and engenders unnecessary uncertainties, and it does not make sense to me because the room can accompany 2 persons (except for a handful of countries where 2-person booking bears a different tax charge, which is not the case here). By the way, Accor is loading Private Sale for Accor Plus members right now (book before May 3) for stays from May 16, just in case it is helpful.
Apr 23, 2018, 3:32 am
#5
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Thanks for the tip re Private Sales but like lots (if not all) of others one can only access the front page but hten the calendar doesn't load with any other dates unfortunately. This has been like this for maybe 5 weeks or so now .........typical Accor IT !!
Apr 23, 2018, 4:02 am
#6
Original Poster
Join Date: Apr 2018
Posts: 6
Hey,
I'm not talking about the weekly private sale for all members. I'm referring to the Private Sale for A+ members which is not a weekly one, and which seems to have just loaded today. If you try booking a stay from May 16, you will see on the app the Private Sale for A+ for some asian countries, but not Australia though
I'm not talking about the weekly private sale for all members. I'm referring to the Private Sale for A+ members which is not a weekly one, and which seems to have just loaded today. If you try booking a stay from May 16, you will see on the app the Private Sale for A+ for some asian countries, but not Australia though
Last edited by namnguyen; Apr 23, 2018 at 4:03 am Reason: edit
May 9, 2018, 12:01 pm
#8
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Pullman Arcadia Phuket
Hi namguyen,
This is the price associated with the Accor Plus card and offered to the holders of this card.
We invite you to contact his Accor Plus Member Service.
Best regards,
Amy
This is the price associated with the Accor Plus card and offered to the holders of this card.
We invite you to contact his Accor Plus Member Service.
Best regards,
Amy
Hey experts,
I was trying to book Pullman Arcadia Phuket from 23-26/4. When I booked for 1 adult, it showed red hot rate (Deluxe Room) of roughly 400$ (I'm an Accor Plus). However, when I keyed in 2 adults, the red hot rate disappeared and the new rate which was another 120$ plus showed up.
Assuming this was a system glitch, I made a call to Accor (the instant call back feature) to enquire. The call lady told me she would call the resort to book for me at that red hot rate, but after several minutes on hold, she got back and told me that the hotel was not sure whether they could book the room for 2 adults at that hot red rate. She asked me to call directly to the hotel to further enquire which I rejected. At that price range, there are good alternatives (the Renaissance for example). The reason I was looking at Pullman was because I'm an Accor Platinum member (and Plus) and this is definitely not the experience I am expecting (the call lady was nice though).
Has anyone experienced the same thing (Red Hot Rate for 1 adult, not 2) or is it just me? or just this resort?
Keen to hear your thoughts.
Thanks
Nam
I was trying to book Pullman Arcadia Phuket from 23-26/4. When I booked for 1 adult, it showed red hot rate (Deluxe Room) of roughly 400$ (I'm an Accor Plus). However, when I keyed in 2 adults, the red hot rate disappeared and the new rate which was another 120$ plus showed up.
Assuming this was a system glitch, I made a call to Accor (the instant call back feature) to enquire. The call lady told me she would call the resort to book for me at that red hot rate, but after several minutes on hold, she got back and told me that the hotel was not sure whether they could book the room for 2 adults at that hot red rate. She asked me to call directly to the hotel to further enquire which I rejected. At that price range, there are good alternatives (the Renaissance for example). The reason I was looking at Pullman was because I'm an Accor Platinum member (and Plus) and this is definitely not the experience I am expecting (the call lady was nice though).
Has anyone experienced the same thing (Red Hot Rate for 1 adult, not 2) or is it just me? or just this resort?
Keen to hear your thoughts.
Thanks
Nam
May 10, 2018, 1:32 am
#9
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
"not my problem, contact someone else".
Even if you can't solve it, take responsibility for it. Pull in the information and pass it on like:
"dear namguen, can you please DM me. This needs to be handled by Accor Plus customer service, but I would be happy to pass on the message for you"
By the way, I charge by the hour for consultancy.
May 10, 2018, 4:44 am
#10
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
It's also showing those specs for me for a night in Brisbane next week whereas 1 person acquires Red Hot Room rate of $86 / night but for 2 persons the rate is Standard at $148. I certainly haven't seen this happen before at any of the Red Hot Room rates I have previously booked so will just turn up as usual ( we never arrive at the same time anyhow due to different work schedules) and see what happens I guess !!
May 10, 2018, 6:58 am
#11
Original Poster
Join Date: Apr 2018
Posts: 6
Just an update guys. After several trials, I was able to book the "correct" rate and stayed at the resort. I've just been back today and the stay was amazing. Were I not platinum member, I would have looked elsewhere which was not fair to me and also the resort. Accor should have handled this better.
@gilbertaue Thank you for sharing your thoughts. If I were Accor, I would be happy to pay you for the consultancy
@sycokid There was one time I mistakenly booked for 1 person. When I showed up with 2, the hotel gave only 1 welcome drink, saying that because I booked for only 1 person, and denied to offer one more drink. That was an Accor-managed hotel.
@gilbertaue Thank you for sharing your thoughts. If I were Accor, I would be happy to pay you for the consultancy
@sycokid There was one time I mistakenly booked for 1 person. When I showed up with 2, the hotel gave only 1 welcome drink, saying that because I booked for only 1 person, and denied to offer one more drink. That was an Accor-managed hotel.