nrouxel

As I was booking hotel for next summer, I noticed "member card accepted" for the ibis budget brand



I could not find anything about it on LCAH website

markis10

Do you have the Ibis business card?

BrunoLima

It's just one more of the Accor site errors. If you click on the book button will show the indication that the hotel does not participate in the program.

AccorHotels Concierge

Hello everyone,

The ibis budget brand does not participate in the Le Club AccorHotels programme.
A hotel is considered as “Participating” if the Members can:
- Gain points
- Use Rewards points
- Receive the recognition of their status at the hotel when they make an eligible stay (welcome drinks and the other benefits granted per status)
- Enjoy their Member advantages

If the hotel does not meet these criteria, it is not a participating hotel.
You can find a list of participating hotels and brands here: http://www.accorhotels.com/gb/leclub...m/brands.shtml

On the site, “Member card accepted” refers to the acceptance of membership and loyalty cards as well as the ability to benefit from the Members Rate.
Ibis budget Le Havre Centre participates in the Members Rate offer and accepts the ibis Business card, but it does not accept the Le Club AccorHotels card.

This display may vary from one ibis Budget to another as only some ibis Budget hotels participate in the Members Rate offer (participation differs from one country to another).
The list of the hotel proposing the Members Rate is regularly updated and available here :http://www.accorhotels.com/gb/produc...ing-hotels.pdf

All best,
Amy

nrouxel

Dear Amy

Thank you for this clarification,
but "members rates available" would be easier to understand than "member card accepted"

hotel_user

Don't whatever you do book the F1 there - its bad

Goldorak

dear Amy
thank you but I agree with nrouxel : this is confusing at most

AccorHotels Concierge

Hi both,

Thank you for your feedback

Kind regards,
Amy

starflyergold

You sure know how to confuse your guests and LCAH members. This needs some more clarity for the ordinary web user.

pb9997

When a description requires an explanation to be understood, which in itself is also confusing, then all has been said and no further comments are required !

yorkboy24

Let me get my head around this.....

In the attached table, there are 3 types of hotels in the programme:

Participating, Partner and Not Accepted

Then when you look at the descriptions in the hotel lists, you see 2 different classifications: one in Gold above the hotel name and one in the top right on a dark blue background with the Accor logo.

The gold ones say: Our Hotels Accorhotels Or Selected by Accorhotels

The ones on the top right say: Member Card Accepted or Member Card Not Accepted.

Based on the discussion above:
"Participating" = Earn points, use points, status level benefits, accumulation of nights/points towards re-qualification, members' rates etc..

These are Our hotels Accorhotels and Member Card Accepted BUT

Some hotels, like the Ibis Budget above, although it is Our Hotels Accorhotels and Member Card Accepted, it is not "Participating". The benefits are:
"Member card accepted" = Members' rates only

Then, all the non-participating are easier to find because they are all Our hotels Accorhotels but you can see Member Card Not Accepted.

"Member card not accepted" = No benefits

Finally, we have the Selected by Accor hotels, which are independent partner hotels. the benefits in these hotels are:

"Independent Partner Hotels" = earn points, nights/points towards re-qualification (can someone confirm this?!)

So something is wrong with the logic as:

1. Some hotels are Accor hotels but don't participate at all.
2. Some hotels are Accor hotels but only give you members' rates and otherwise don't participate.
3. Some hotels are Accor hotels but only allow you to use Ibis card and not the Accor card (??) and may/may not give members' rates?
4. Other hotels hotels participate fully in the programme.
5. All non-Accor hotels participate by allowing you to earn points and accumulate nights/points towards re-qualification (I think).

Forgetting about the Our hotel Accorhotels / Selected by Accor bit, let's look at how many different categories of hotels we have in terms of benefits.

There are at least 5. So, the best way to categorise is to change "Member Card Accepted" to 2 categories, one to show full participation and one to show partial participation so that there is no misunderstanding when booking (Ibis Budget in this case). Partner hotels come into the "Partial Participant" category but have better benefits than other hotels that just give the members' rate. So, something like:

Member Card Fully Accepted
Member Card Partially Accepted
Member Card Not Accepted

As there are different things that different hotels participate in, I think we should be able to put our mouse over or click and see exactly what "Member Card Partially Accepted" means in a particular hotel with the following criteria:

Status level benefits X (Only applies to 'Member card fully accepted but good to show to make it clear)
Earn points (Tick or Cross based on that hotel)
Use Points (Tick or Cross based on that hotel)
Status re-qualification [Nights/Points] (Tick or Cross based on that hotel)
*No booking with points, Rewards Vouchers, Accor Places, Bonus Points Promotions.

I've attached some screenshots. It seems the one with the icons is out of date as I can't click on any of the pictograms to see the benefits for each type of hotel and they no longer say 'Participating' - it's now 'Member Card Accepted' I think.

nrouxel

Accor should open a two-year course with a specialist's degree in LCAH...

yorkboy24

Hahha yes. Imagine the dissertation topic!

pb9997

This program seems flawed due to being so complicated... yet corporate execs insist on explanations and waste customer's time.

Example: Ibis Budget Hotels in Rio, Brazil

* All Ibis Budget, Rio claim that "Members card not accepted";
* None offer the 10% discount for being an Accor member or a John Doe
* Only some Ibis Budget, Rio offer the discount for Ibis Card members on their best flexible rate, per Ibis Card T&C, which is wrong.

Check Ibis Business card - Scam for additional info on the issues, for those who have paid for this card.

Goldorak

here on FT, we have a PhD degree in LCAH, but sometimes it's not enough (this case for instance) !!