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Old Jun 29, 2015 | 2:27 pm
  #1  
mco66
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Join Date: Sep 2008
Location: GLA
Posts: 52
Eligible Rate?
Had a reservation on a non-refundable 'Mercure Breaks-early' rate in a UK hotel. No points have been credited to my account. Can anybody confirm whether this rate should be eligible for points?
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Old Jun 29, 2015 | 11:56 pm
  #2  
Goldorak
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If you booked it through Accor channels (web, booking center, or directly via the hotel), then yes. When was your stay ?
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Old Jun 30, 2015 | 3:07 am
  #3  
gilbertaue
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Heres the link to claim for missing points

http://www.accorhotels.com/gb/leclub/contacts.shtml
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Old Jun 30, 2015 | 4:52 am
  #4  
strayersong
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Just send an email to the hotel. Queries will be redirected to the hotel in the end anyway.
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Old Jun 30, 2015 | 7:22 am
  #5  
tboons
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points are only posted after the stay, have you completed the stay?
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Old Jul 1, 2015 | 4:44 am
  #6  
sycokid
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Originally Posted by strayersong
Just send an email to the hotel. Queries will be redirected to the hotel in the end anyway.
Would this be the same for missing points relating to a promotional offer or would this problem be addressed by central office rather than the hotel which activated the bonus ? (in this case for me it was my third stay of three which should have generated the final bonus of 4,000 points )
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Old Jul 1, 2015 | 2:46 pm
  #7  
mco66
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Join Date: Sep 2008
Location: GLA
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Originally Posted by strayersong
Just send an email to the hotel. Queries will be redirected to the hotel in the end anyway.
Stay was about 2 weeks ago. Emailed hotel a as suggested and they have responded by saying card details had not been added by the receptionist. Apologised and points being credited. Thanks all for advice.
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