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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Accor | ALL (Accor Live Limitless) (https://www.flyertalk.com/forum/accor-all-accor-live-limitless-667/)
-   -   Online "check in" Master Thread (https://www.flyertalk.com/forum/accor-all-accor-live-limitless/1572889-online-check-master-thread.html)

est-gratuite Jan 19, 2019 6:37 am
The only way online check in would be useful is if you can chose the floor and room number you want in the hotel before arriving.

Goldorak Jan 19, 2019 7:55 am
Originally Posted by est-gratuite (Post 30674312)
The only way online check in would be useful is if you can chose the floor and room number you want in the hotel before arriving.
American hotel chains propose that feature, but TBH, I have always found this totally useless unless this is a property you know extremely well (you know most rooms, what they are facing, etc). Otherwise, you have no clue. And, for Gold/Plat who are supposed to be upgraded, its usefulness is only linked to the advance guarantee and clearance of the upgrade. Otherwise, you pick up a room and it’s changed when you check in because you are upgraded.

What I expect from a well-managed hotel as a Platinum member is that they choose for me the best room available in the upgraded category, or in my originally-booked category if an upgrade is not possible, because they know their hotel and which rooms are better than others. While, I usually don’t know this if I am not a regular at this specific hotel.

hotel_user Jan 19, 2019 10:58 am
Ummm .. but does that happen ? or do you get like I get - the room by the lift / over reception / view of bins ..... or is it just me ?

Goldorak Jan 20, 2019 4:16 am
Originally Posted by hotel_user (Post 30675067)
Ummm .. but does that happen ? or do you get like I get - the room by the lift / over reception / view of bins ..... or is it just me ?
It’s very hotel-dependent, but in my prefs, I have “high floor” and “far from the lift” and that’s what I get most of the time (when applicable).

nrouxel Jan 23, 2019 2:37 am
I did use OLCI mainly because I sometime use fast check-out.
The main problem I had with OLCI is when I had made a BRG claim. If you make a BRG claim and get a refund from the hotel, when you use OLCI, the system forget about your refund and during fast check-out you are debited of the first refund !

FlytheTail Mar 10, 2020 8:55 am
I have a reservation for a 2-night stay beginning tomorrow. I just received an E-mail stating "Your online check-in has been successfully processed". However, I didn't check-in online. Has this happened to others? Not a big deal because online check-in with Accor hotels is pointless anyway.

Goldorak Mar 10, 2020 2:17 pm
Originally Posted by FlytheTail (Post 32164518)
I have a reservation for a 2-night stay beginning tomorrow. I just received an E-mail stating "Your online check-in has been successfully processed". However, I didn't check-in online. Has this happened to others? Not a big deal because online check-in with Accor hotels is pointless anyway.
never happened to me before.

IMH Mar 11, 2020 12:44 am
For the first time in a couple of years I've checked in online in advance of a stay tonight (Sofitel LHR T5). I chose to proceed because the email looked different and because physical check in at this hotel is generally very slow and inefficient.

The online process appeared to work, with my passport details being correctly shown and a credit card pre-authorisation taken. We'll find out later whether my key card ()and drinks voucher etc.) really "will be waiting"...

cwl Mar 11, 2020 2:13 am
Originally Posted by IMH (Post 32167773)
For the first time in a couple of years I've checked in online in advance of a stay tonight (Sofitel LHR T5). I chose to proceed because the email looked different and because physical check in at this hotel is generally very slow and inefficient.

The online process appeared to work, with my passport details being correctly shown and a credit card pre-authorisation taken. We'll find out later whether my key card ()and drinks voucher etc.) really "will be waiting"...
Used recently at Sofitel T5, key, room upgrade, drinks vouchers and welcome letter waiting at the concierge desk in front and to the left of the main reception. The main problem with the way they've done it here is the same desk is also used for concierge service plus group/conference check in so a conference group checking in at the same time could make it a slower option.

IMH Mar 11, 2020 2:32 am
Originally Posted by cwl (Post 32167913)
Used recently at Sofitel T5, key, room upgrade, drinks vouchers and welcome letter waiting at the concierge desk in front and to the left of the main reception.
Thanks for that -- it could save us time (but then again, as you say, it might not). I'll try to remember to post an update here after our stay (and a link to this exchange in the hotel thread).

FlytheTail Mar 11, 2020 2:33 am
Originally Posted by FlytheTail (Post 32164518)
I have a reservation for a 2-night stay beginning tomorrow. I just received an E-mail stating "Your online check-in has been successfully processed". However, I didn't check-in online. Has this happened to others? Not a big deal because online check-in with Accor hotels is pointless anyway.
My check-in experience did seem faster than usual. I only had to sign the hotel's form and the roomcard was ready. They didn't even swipe my credit card, but said that's because I've been a frequent enough guest (which I have) that they trusted me.

IMH Mar 13, 2020 1:59 am
My online check in for a stay at the Sofitel LHR T5 this week slightly simplified and shortened the process on arrival (mid-evening). I did not need to show my credit card or sign anything, but still had to wait while key cards and a drinks voucher were prepared.

Philodemus Mar 14, 2020 10:36 am
Originally Posted by FlytheTail (Post 32164518)
I have a reservation for a 2-night stay beginning tomorrow. I just received an E-mail stating "Your online check-in has been successfully processed". However, I didn't check-in online. Has this happened to others? Not a big deal because online check-in with Accor hotels is pointless anyway.
Yes, I’ve just had this happen with two consecutive stays at one hotel. It is a new Ibis, and has very few guests right now.

Umm Ibrahim Apr 7, 2022 8:28 pm
Online check-in & cancellation period - help please
 
Hi,

I have a booking at Pullman which is cancellable until 18:00 on the day via Accor. Two days prior to it I've had the option to check-in online.

I've stayed at this hotel before and had an awful experience so I'm keen to see the room before I take it. However, when I spoke to their accor representative at the hotel they encouraged me to check-in online and request a room on certain floors, which they said are the best rooms. However, will checking in online cancel my option to cancel the booking till 18:00 on the day? I can't find any guidance online.

Thanks!

starflyergold Apr 7, 2022 10:27 pm
Welcome to FT and the Accor ALL forum.

Frankly I do not know, but I would not do an online check, just in case you decide to cancel and the hotel starts to quibble and claim that it is now too late. Personally I find the online check in a complete waste of time.


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