Online "check in" Master Thread
 

Accor PR:

Interesting. Can't wait to test that !
Will the system proceed with the upgrades for Platinums ? ;)

Good question!

+1 to this (call me a cynic, but if Facebook Places is any indicator... )

I also find out that the hotel now tends to ask whether the guest would like to have late check-out online; and it says that Novotel provides this for free on Sunday.

So, I believe that it would be nice if Accor could provide this during booking for Gold and Platinum member; either asking early check-in or late check-out or both so we didn't have to email the hotel in advance to ask the hotel for early check-in or late check-out. ;)

In some hotels, they'll probably deny the upgrade for Platinum members then there'll be an additional option 'Click on begging bowl to try again'. Before such initiatives are introduced, they still need to sort out their website. If I click on Acces and fill in the form that way (not on the main page after logging in) you can't even search for a room. There isn't a dedicated platinum line if there are issues. And Accor Places, though improved, is still touch and go. By all means plan for these things but get the basics right first!

I just upgraded the iOS app, curious about how the online check-in might look like. However, I wasn't able to find where this is located, and I have a booking for tomorrow (that correctly shows up).

Anyone succeeded checkin in online? Were upgrades being offered the same way than with a counter checkin ?

It's not implemented yet.

Goldorak, the release notes of the app released on Nov 5th says it is!

https://appsto.re/us/LjmlD.i

I recall reading in another post where the New Digital Strategy of Accor was shared as a PP, that hotels will slowly start taking part in this new Check-in feature.
In Asia if I recall only 6 hotel will start to take part in this and the feature depends on the hotel.

Thanks for the info gilbartaue :)

Not sure if this is part of the online check-in new features mentioned but I could swear that today I had an iOS notification that I was upgraded to a luxury room at Sofitel T5 LHR for tomorrow night...I was too quick in deleting the notifications and only glimpsed something to this effect, is this something others have also seen or was I dreaming? :confused:

Nice feature if it is something being introduced ^

Will check to see if I have any check in features with app update...

You're right. Thank you for pointing this out ;)
I just made the update on my iPhone and wanted to try this new feature for a check-in in a Sofitel today, but I didn't see anywhere this check-in option.

Also, slightly OT but about the app :
- Why is it impossible to see the history of points earned ? This is a very basic information members want
- am I the only one to have this very annoying problem when logging-in on the app : when typing my login, I'm redirected systematically to Safari and the mobile site of Accor. So I go back to the app and sometimes it's OK or again redirected to the mobile site after having typed a few more characters

Must be an Apple user problem :p doesnt happen on Android.
But yes, I agree. A bit more membership information would be good!

don't expect anything about upgrades, it's all about making checkin faster and easier

it has been tested in several Accor hotels around the world, now being generalized

we'll receive a SMS and a welcome email before arrival, it's for all guests not specifically LCAH members