FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Accor | ALL (Accor Live Limitless) (https://www.flyertalk.com/forum/accor-all-accor-live-limitless-667/)
-   -   Online "check in" Master Thread (https://www.flyertalk.com/forum/accor-all-accor-live-limitless/1572889-online-check-master-thread.html)

OrangeWindies Mar 4, 2015 3:14 am


Originally Posted by strayersong (Post 24451168)
From my experience, it is the opposite - it helps the hotel to prepare the drinking vouchers etc. and pre-assign an upgraded room.

That's good to know, thanks.


Originally Posted by nrouxel (Post 24451319)
In some hotels, I check online because I know they will upgrade me.
But in other hotels ("exceptions to Le Club program" hotels !), I don't check online, because when I arrive at the hotel, my key is ready but they didn't upgrade me and every time it seems so difficult (and so long) for the receptionist to find a new room and make a new key

That's less reassuring ;) So you need to find out how each hotel handles this?

Goldorak Mar 4, 2015 12:36 pm

Could we merge this thread with the existing one discussing the same subject ?
http://www.flyertalk.com/forum/accor...ine-check.html

BenSenise Mar 4, 2015 9:34 pm


Originally Posted by RJ77 (Post 24406742)
... and iPhone 5 and below don't have NFC built in.

but even though the iPhone 6 technically has NFC built-in, it is strictly limited to apple pay and cannot be used for anything else.

things like this are why, after 30 years of being a die-hard apple fanatic, i have moved to android.

gilbertaue Mar 4, 2015 9:50 pm


Originally Posted by BenSenise (Post 24456867)
but even though the iPhone 6 technically has NFC built-in, it is strictly limited to apple pay and cannot be used for anything else.

things like this are why, after 30 years of being a die-hard apple fanatic, i have moved to android.

Welcome!

nrouxel Mar 10, 2015 3:12 am

I didn't received the e-mail inviting me for an on-line check-in for my last two stays (Thus I received this mail from the same hotel for a stay some weeks ago). As anyone experienced the same ?

JTCz Mar 10, 2015 3:55 am

Some hotels did not implement "Welcome" yet. Accor only boasts implementations at around 1000 hotels I believe.

Goldorak Mar 10, 2015 1:18 pm


Originally Posted by JTCz (Post 24483394)
Some hotels did not implement "Welcome" yet. Accor only boasts implementations at around 1000 hotels I believe.

And when it's implemented, it's working in 1/3 of the cases in my experience :rolleyes:

pumpkinstew Mar 11, 2015 10:38 am

I've used this a couple of times at an Ibis and really don't see the benefit for customers. I still have to go to the front desk, sign the paperwork and get my credit card pre-authorised before I get my key.

Most of that should be handled by the online check in and I should be able to get my room key perhaps by quickly scanning my credit card to prove it's me. Better yet, turn the phone into a key as other hotels have.

chrism20 Mar 11, 2015 3:55 pm


Originally Posted by pumpkinstew (Post 24490668)
I've used this a couple of times at an Ibis and really don't see the benefit for customers. I still have to go to the front desk, sign the paperwork and get my credit card pre-authorised before I get my key.

Most of that should be handled by the online check in and I should be able to get my room key perhaps by quickly scanning my credit card to prove it's me. Better yet, turn the phone into a key as other hotels have.

I'm inclined to agree with you, it doesn't seem to save anytime at the front desk and my stay on Sunday took longer as the member of staff couldn't understand why I wasn't showing on the 'to be checked in list' until I explained I had done online check-in.

I like the SMS telling you the room is ready early and that the invoice is emailed on checkout, however I am not too keen on the email beeping away on my phone at 3:15am with a copy of the folio for my perusal. Maybe 6am would be better or even an opt out for that one.

BenSenise Mar 11, 2015 6:48 pm

i wanted to check if the hotels i would be staying at had this new feature. thought this list that i found from accor might be useful to others.

http://www.accorhotels.com/gb/pdf/le...ut-welcome.pdf

pumpkinstew Mar 15, 2015 5:18 pm


Originally Posted by chrism20 (Post 24492444)
I am not too keen on the email beeping away on my phone at 3:15am with a copy of the folio for my perusal. Maybe 6am would be better or even an opt out for that one.

Absolutely! Normally it's about 1:30am where I stay.

starflyergold Mar 16, 2015 2:37 am


Originally Posted by chrism20 (Post 24492444)
I am not too keen on the email beeping away on my phone at 3:15am with a copy of the folio for my perusal. Maybe 6am would be better or even an opt out for that one.

Easy solution, switch your phone to silent ;)

chrism20 Mar 16, 2015 5:56 am


Originally Posted by starflyergold (Post 24513726)
Easy solution, switch your phone to silent ;)

An easy solution would be for the hotel not to send stuff out in the middle of the night to people they know will be sleeping. The idea of sending the email is a good one but the times they are being sent at are not, obviously it's linked to them doing the end of day on opera or whatever system they are using.

Some of us are also on call, whilst I can turn my personal one off through the night (Which is the one most of the junk goes to), I cannot turn off the work one (I work for a casino chain and they trade mainly during the night unfortunately - My normal working hours are daytime, but we have to take it in turns to be on call) and they insist that all accommodation, travel etc is booked through the company email for audit and control purposes.

I don't object to being called at £60 a pop at 3am though.

Goldorak Mar 16, 2015 1:27 pm


Originally Posted by starflyergold (Post 24513726)
Easy solution, switch your phone to silent ;)

+1 :rolleyes:

chrism20 Mar 16, 2015 4:28 pm


Originally Posted by Goldorak (Post 24516305)
+1 :rolleyes:

Thanks for your input ^:D

Seriously though, I understand what you mean and normally reading something like that I would think/say the same but work has got me with that one, I'll need to look into how I filter out the emails from them.

I do think LCAH letting you opt-out of receiving the emails and allowing you to go to the website and download the folio after checkout would be a good idea though.

Out of curiosity does anyone actually use (or find it useful) the copy of the folio that is sent for perusal? I've managed for years without it personally and don't really see the point in it myself.


All times are GMT -6. The time now is 8:45 am.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.