Priority Check-in, Personalised service and private check-in
Jan 19, 2014, 8:06 pm
#1
Original Poster
Join Date: Jan 2014
Location: SG
Programs: HHonors Dia, IHG Plat, Le Club All Plat, Accor Plus, BW Dia, Millennium Gold, Sixt Plat, Hertz PC
Posts: 14
Priority Check-in, Personalised service and private check-in
Being a Platinum member with Accor for some time, I've never experienced the mentioned Priority/ private Check-in benefit, this also happens even if I booked a suite that includes the so called Priority/ private Check-in. Everytime I check-in, I would head to the front desk, but isn't Priority/ private Check-in be at the Executive lounge? But then, how would you get up there without a key card? Usually there is also a "priority counter" at the front desk which on most occasions is unmanned.
Is there some method to initiate this process or everyone simply gets in line at the front desk despite having this benefit?
Is there some method to initiate this process or everyone simply gets in line at the front desk despite having this benefit?
Jan 20, 2014, 7:40 am
#3
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Priority Check-in, Personalised service and private check-in
In Asia I normally ask the concierge to show me up to the executive lounge when I arrive.. Never been an issue.
I make it a point not to check in at the reception for the only reason that the ground floor reception staff may be unaware of the benefits.
I make it a point not to check in at the reception for the only reason that the ground floor reception staff may be unaware of the benefits.
Jan 20, 2014, 2:00 pm
#4
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,589
In Europe and the US the "priority" desk (where it exists) makes zero difference, they are rarely staffed. As mentioned, in Asia the lounge check in can be very pleasant. 
Jan 20, 2014, 8:56 pm
#5
Original Poster
Join Date: Jan 2014
Location: SG
Programs: HHonors Dia, IHG Plat, Le Club All Plat, Accor Plus, BW Dia, Millennium Gold, Sixt Plat, Hertz PC
Posts: 14
As much as I would like to argue with the staff telling me such nonsense, I usually give up and not waste my time arguing over a welcome drink or newspaper.
Jan 20, 2014, 11:47 pm
#6
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Hmm.. I'll probably try it the next time. Yeah, I usually get interesting and weird comments towards loyalty entitled benefits from the reception. (ie. Hotel does not participate in Loyalty Program, ______ benefit only applies to Sofitel, etc..)
As much as I would like to argue with the staff telling me such nonsense, I usually give up and not waste my time arguing over a welcome drink or newspaper.
As much as I would like to argue with the staff telling me such nonsense, I usually give up and not waste my time arguing over a welcome drink or newspaper.
Also if in the lounge they don't know what the benefits are, they have a serious problem.
I have on some occasions had an issue during exec lounge check in and would then ask for the FOM/superior, move myself to the couches in the lounge and have a coffee while waiting.. All condusive to a relaxing environment
Jan 21, 2014, 7:02 am
#7
Join Date: Mar 2012
Programs: Marriott & SPG Plat, HH Diamond, Accor Plat, ex-Fairmont Plat, ex-Swissotel Eleva
Posts: 710
In the exec lounge you are at least sitting down when you need to argue
Also if in the lounge they don't know what the benefits are, they have a serious problem.
I have on some occasions had an issue during exec lounge check in and would then ask for the FOM/superior, move myself to the couches in the lounge and have a coffee while waiting.. All condusive to a relaxing environment
Also if in the lounge they don't know what the benefits are, they have a serious problem.
I have on some occasions had an issue during exec lounge check in and would then ask for the FOM/superior, move myself to the couches in the lounge and have a coffee while waiting.. All condusive to a relaxing environment
I try to do get them to check me in at Club Lounge too.