When do points post?
May 17, 2011, 12:27 am
#1
Original Poster
Join Date: Aug 2006
Location: ZRH, MNL
Programs: FB Gold
Posts: 975
When do points post?
Newbie to A|club here, so apologies if this has been covered before:
I checked out 8 days ago at Sofitel Silom BKK. I booked this on the A|club homepage, and the confirmation showed my membership number. As we had full club access, we didn't spend anything else at the hotel, so upon check-out I didn't receive a receipt. From other programs I'm used that stays post within 24-48 hours after check-out. How about A|club? The website says, one can claim missing points after 10 days. Any experiences with this? Thanks!
I checked out 8 days ago at Sofitel Silom BKK. I booked this on the A|club homepage, and the confirmation showed my membership number. As we had full club access, we didn't spend anything else at the hotel, so upon check-out I didn't receive a receipt. From other programs I'm used that stays post within 24-48 hours after check-out. How about A|club? The website says, one can claim missing points after 10 days. Any experiences with this? Thanks!
May 17, 2011, 2:08 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,928
I understand from your story that you booked a pre-paid rate. If you don't have an invoice, you won't be able to ask for retro-credit of points in case they're not posted automatically. If I were you, I would contact the hotel by e-mail (you'll find the address on the hotel web page on Accor or Sofitel web site) and ask them to send you the invoice by e-mail.
Usually points are posted within a week but (too) frequently they are not posted. Sofitel Silom is usually good for automatic credit. I stayed there several times and never had to ask for retro-credit. My last stay there was in February and for the 1st time it took 2 to 3 weeks for posting. But it was done !
Usually points are posted within a week but (too) frequently they are not posted. Sofitel Silom is usually good for automatic credit. I stayed there several times and never had to ask for retro-credit. My last stay there was in February and for the 1st time it took 2 to 3 weeks for posting. But it was done !
May 18, 2011, 5:15 am
#3
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
Newbie to A|club here, so apologies if this has been covered before:
I checked out 8 days ago at Sofitel Silom BKK. I booked this on the A|club homepage, and the confirmation showed my membership number. As we had full club access, we didn't spend anything else at the hotel, so upon check-out I didn't receive a receipt. From other programs I'm used that stays post within 24-48 hours after check-out. How about A|club? The website says, one can claim missing points after 10 days. Any experiences with this? Thanks!
I checked out 8 days ago at Sofitel Silom BKK. I booked this on the A|club homepage, and the confirmation showed my membership number. As we had full club access, we didn't spend anything else at the hotel, so upon check-out I didn't receive a receipt. From other programs I'm used that stays post within 24-48 hours after check-out. How about A|club? The website says, one can claim missing points after 10 days. Any experiences with this? Thanks!