Fairmont The Norfolk
Sep 18, 2007, 10:04 pm
#1
Original Poster
Join Date: Nov 2004
Location: yyj
Programs: Alaska Airlines MVP, Fairmont FPC Platinum, Starwood Gold, Hilton Gold
Posts: 755
Fairmont The Norfolk
Last week I heard from a friend who stayed at this hotel. He said it was horrible. Could not beleive that it was part of the Fairmont Brand.
Any other experiences?
Any other experiences?
Last edited by Cascadia; Oct 27, 2007 at 9:00 pm
Oct 16, 2010, 1:58 pm
#2
Join Date: Feb 2009
Programs: Gold Medallion DL, Silver VIP Hilton, Platinum Priority Club, Fairmont President's Club
Posts: 11
Recent Stay at Fairmont Norfolk Nairobi
I don't know what you're friend was talking about. Its not the nicest Fairmont on the planet, but its nice enough to be in the Fairmont brand.
The Norfolk hotel is one of the oldest hotels in Nairobi, which adds a lot of history to the hotel.
It has a great workout gym and pool as well as a great outdoor restaurant. Its Nairobi, so traffic will suck and crime is always an issue, but the hotel is a good option of the Intercontinental is sold out.
If you don't have to be down town I'd opt for the TRIBE, which is located in the Gigiri section of Nairobi, just down the street from the UN.
The Norfolk hotel is one of the oldest hotels in Nairobi, which adds a lot of history to the hotel.
It has a great workout gym and pool as well as a great outdoor restaurant. Its Nairobi, so traffic will suck and crime is always an issue, but the hotel is a good option of the Intercontinental is sold out.
If you don't have to be down town I'd opt for the TRIBE, which is located in the Gigiri section of Nairobi, just down the street from the UN.
May 26, 2015, 5:14 pm
#4
Join Date: Nov 2014
Location: New York
Programs: MB-LTT , HH-Diam., HGP-Expl.
Posts: 778
I stayed twice in January and would definitely stay there again if visiting Nairobi.
Rooms adjacent to the courtyard are much quieter than those near the hotel entrance. The front of the hotel can get quite noisy early in the morning, especially if there is some function scheduled for the morning. Between people going through security and doors closing, it can lead to a restless early morning.
Rooms adjacent to the courtyard are much quieter than those near the hotel entrance. The front of the hotel can get quite noisy early in the morning, especially if there is some function scheduled for the morning. Between people going through security and doors closing, it can lead to a restless early morning.
May 27, 2015, 9:21 am
#5
Join Date: May 2005
Location: YOW
Programs: AC-SE100K MM, BA-S HH-D, MB-G LT Sil, IHG-Plt, Nexus, Global Entry
Posts: 3,803
I stayed twice in January and would definitely stay there again if visiting Nairobi.
Rooms adjacent to the courtyard are much quieter than those near the hotel entrance. The front of the hotel can get quite noisy early in the morning, especially if there is some function scheduled for the morning. Between people going through security and doors closing, it can lead to a restless early morning.
Rooms adjacent to the courtyard are much quieter than those near the hotel entrance. The front of the hotel can get quite noisy early in the morning, especially if there is some function scheduled for the morning. Between people going through security and doors closing, it can lead to a restless early morning.
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13F
Jun 6, 2015, 1:25 pm
#6
Join Date: May 2013
Posts: 6,349
Have been in the Norfolk for last 6 nights. It certainly isn't "horrible" but I have been in better. Staff very friendly, gym good, rooms comfortable.
However I know one of the management at the Serena and when I mentioned the Norfolk was cheaper she smiled and said 'they look cheaper but will sting you with the add ons'.
Sure enough at dinner when the bill came they added to the menu prices 16% VAT, 2% tax, 8% service charge (ie 26% overall) and even then there was a line on the bill marked 'extra tip'. I ignored this on the basis that service was added and the waiter looked a bit pained. Added to which very shortly after 10pm they started clearing the restaurant even though I was still finishing.
From a look around I would say occupancy is low, I got a very competitive room rate and they seem to be banking on the add ons to make money. I'm in Nairobi each quarter and would think seriously about coming back.
However I know one of the management at the Serena and when I mentioned the Norfolk was cheaper she smiled and said 'they look cheaper but will sting you with the add ons'.
Sure enough at dinner when the bill came they added to the menu prices 16% VAT, 2% tax, 8% service charge (ie 26% overall) and even then there was a line on the bill marked 'extra tip'. I ignored this on the basis that service was added and the waiter looked a bit pained. Added to which very shortly after 10pm they started clearing the restaurant even though I was still finishing.
From a look around I would say occupancy is low, I got a very competitive room rate and they seem to be banking on the add ons to make money. I'm in Nairobi each quarter and would think seriously about coming back.