About half the MP people I have talked to lately are snippy. One hung up on me and I had only begun my conversation and was quite polite in asking about an award. If United wants to continue it needs to snap these employees to attention. Unfortunately, if you don't have a name, you can even report them. One supervisor in Seattle had me fax her a letter and has not responded to me in two days. Good grief. What are they thinking? Alas, I was busy this afternoon and missed the opportunity to make a transfer. To add insult to injury, Chris at [email protected], in the process of correcting my account, locked me out of it. I have no idea what she did but I cannot get my PIN to work and even the one they say is mine (an old one) comes up with an error message. This happened to me about a year ago and took Adam Burke to fix it. Soooo, no MP, no HHonors. Guess I am staying home!