When I called to do two transferes the rep told me they had received so many calls today and wondered where I got the information. I told him it was a secret (shhh).

Here's another tip. My mom's account was short by 300 miles. I asked if I could buy some miles (I knew I could but only in increments of 1000) or could the rep do a customer service credit. I acted as if I didn't know about the cut off (this was my second call to them). I asked very nicely and the rep was kind enough to add those 300 points. I was surprised but happy to be able to tranfer those last 5,000 miles. It never hurts to ask.