Ditto the rest of the comments from my stay there in the first week of June.

Lobby is tarp city, though I didn't spend enough time in it to sneeze.

Was upgraded (as gold) to a club floor room, and given club access. Breakfast in the club was nothing much, but good enough to keep us going until we hit a local lunch spot. (Cereal, mini-muffins, fruit, etc.) Room was renovated and comfy, though the TVs are 1980's era lodgenet style boxes.

Two biggest gripes: Our flight was late arriving, and the Avis counter was closed (who knew?) by the time we got there. Called hotel at 2:30 AM to ask about shuttle. "We have one that goes to downtown Anchorage, but not the airport." That seems really stupid to me, but whatever. Paid $25 for a cab, and $25 to go back to the airport the next morning to pick up the car. (Asked again the next morning about a ride to airport, no dice.)

Second, the business center is closed for renovations (or, at least it was). I asked about using a PC to check in for flights and print BPs, and the bellman/concierge offered to find me an Internet cafe!?! He said he would slip some info under my door. 20 minutes later there was a printout from google maps with several Cafes highlighted. If he had access to a PC and printer to google it, why couldn't he/they let me use it to check in? For that matter why not put a PC/printer on a folding card table in their lobby during construction?

All in all, it was a nice enough place, I got my points, and the heavenly bed was, well, heavenly. It's not that the staff are "bad" per se, just that they lack any imagination or ability to problem solve outside the box.

*Note that I was never in the hotel between 11AM and 3PM to witness the water shutoff, which was advertised on the lobby desk. Had I wanted to take a shower at noon I probably would have been right pissed.